MINISTERIËLE BESCHIKKING met algemene werking van de 31ste maart 2008 ter uitvoering van artikel 113, zesde lid, van het Landsbesluit toezicht luchtvaart

Bijlage behorende bij Ministeriële Beschikking met algemene werking ter uitvoering van artikel 113, zesde lid, van het Landsbesluit toezicht luchtvaart

CIVIL AVIATION REGULATIONS

NETHERLANDS ANTILLES

CONTENTS

PART 9 - AIR OPERATOR CERTIFICATION AND ADMINISTRATION

9.1 air operator certificate

9.1.1.1 Applicability

9.1.1.2 Definitions

9.1.1.3 Acronyms

9.1.1.4 Compliance with an Air Operator Certificate

9.1.1.5 Application for an Air Operator Certificate

9.1.1.6 Issuance or Denial of Air Operator Certificate

9.1.1.7 Contents of Air Operator Certificate

9.1.1.8 Duration of an Air Operator Certificate

9.1.1.9 Amendment of an Air Operator Certificate

9.1.1.10 Access for Inspection

9.1.1.11 Conducting Audits and Inspections

9.2 AIR OPERATOR CERTIFICATION and CONTINUED VALIDITY

9.2.1.1 Applicability

9.2.2 Administration

9.2.2.1 Base of Operations

9.2. Management Personnel Required for Commercial Air Transport Operations

9.2.2.3 Quality System

9.2.2.4 Submission and Revision of Policy and Procedure Manuals

9.2.2.5 Retention and Maintenance of Personnel Records

9.2.2.6 Flight Deck Voice and Flight Data Recorder Records

9.2.2.7 Aircraft Records: Domestic and Flag Operations

9.2.2.8 AOC Holder's Aircraft Technical Log

9.2.2.9 Company Procedures Indoctrination

9.2.3 Aircraft

9.2.3.1 Authorised Aircraft

9.2.3.2 Dry Leasing of Foreign Registered Aircraft

9.2.3.3 Aircraft Interchange

9.2.3.4 Wet-Leasing

9.2.3. Emergency Evacuation Demonstration

9.2.3.6 Demonstration Flights

9.2.4 Facilities and Operations Schedules

9.2.4.1 Facilities

9.2.4.2 Operations Schedules

9.3 AOC FLIGHT OPERATIONS MANAGEMENT

9.3.1.1Applicability

9.3.1.2 Operations Manual

9.3.1.3 Training Programme

9.3.1.4 Aircraft Operating Manual

9.3.1.5 AOC Holder’s Aircraft Technical Log – Journey Records Section

9.3.1.6 Designation of PIC for Commercial Air Transport

9.3.1.7 Required Cabin Attendants

9.3.1.8 Carriage of Special Situation Passengers

9.3.1.9 Crew Member Checking and Standardisation Programme

9.3.1.10 Training to Proficiency: Pilots

9.3.1.11 Cockpit Check Procedure

9.3.1.12 Minimum Equipment List and Configuration Deviation List

9.3.1.13 Performance Planning Manual

9.3.1.14 Performance Data Control System

9.3.1.15 Aircraft Loading and Handling Manual

9.3.1.16 Mass and Balance Data Control System

9.3.1.17 Cabin Attendant Manual

9.3.1.18 Passenger Briefing Cards

9.3.1.19 Aeronautical Data Control System

9.3.1.20 Route Guide

9.3.1.21 Weather Reporting Sources

9.3.1.22 De-icing and Anti-icing Programme

9.3.1.23 Flight Supervision and Monitoring System

9.3.1.24 Flight Following System

9.3.1.25 Communications Facilities

9.3.1.26 Routes and Areas of Operation

9.3.1.27 Navigational Accuracy

9.4 AOC MAINTENANCE REQUIREMENTS

9.4.1.1 Applicability

9.4.1.2 Maintenance Responsibility

9.4.1.3 Approval and Acceptance of AOC Maintenance Systems and Programmes

9.4.1.4 Maintenance Control Manual

9.4.1.5 Maintenance Management

9.4.1.6 Quality System

9.4.1.7 Aircraft Technical Log Entries: AOC Holders

9.4.1.8 Maintenance Records

9.4.1.9 AOC Holder's Aircraft Technical Log – Maintenance Record Section

9.4.1.10 Release to Service or Maintenance Section Records of the Technical Log

9.4.1.11 Modification and Repairs

9.4.1.12 Aircraft Maintenance Programme

9.4.1.13 RESERVED

9.4.1.14 Authority to Perform and Approve Maintenance, PreventiveMaintenance and Modifications

9.4.1.15 License Requirements for a Technician - AOC Holder Using

Equivalent System

9.5 AOC SECURITY MANAGEMENT

9.5.1.1 Applicability

9.5.1.2 Security Requirements

9.5.1.3 Security Training Programmes

9.5.1.4 Reporting Acts of Unlawful Interference

9.5.1.5 Aircraft Search Procedure Checklist

9.5.1.6 Flight Crew Compartment Security

9.6 AOC DANGEROUS GOODS MANAGEMENT

PART 9 - IMPLEMENTING STANDARDS

IS: 9.2.2.2 Management Personnel Required for Commercial Air Transport Operations

IS: 9.2.2.9 Company Procedures Indoctrination

IS: 9.2.3.2 Dry Leasing of Foreign Registered Aircraft

IS: 9.2.3.3 Aircraft Interchange

IS: 9.2.3.4 Wet Leasing

IS: 9.2.3.5 Emergency Evacuation Demonstration

IS: 9.2.3.6 Demonstration Flights

IS: 9.3.1.2 Operations Manual

IS 9.3.1.3 Training Programmes Manual

IS: 9.3.1.4 Aircraft Operating Manual

IS: 9.3.1.10 Training to Proficiency

IS: 9.3.1.18 Passenger Briefing Cards

IS: 9.3.1.19 Aeronautical Data Control System

IS: 9.3.1.21 Weather Reporting Sources

IS: 9.3.1.22 De-icing and Anti-icing Programme

IS: 9.3.1.24 Flight Following System

IS: 9.4.1.4 AOC Holder’s Maintenance Control Manual

IS: 9.4.1.6 AOC Holder’s Additional Quality System for Maintenance

9.1 AIR OPERATOR CERTIFICATE

9.1.1.1 Applicability

(a) CARNA Part 9 prescribes requirements for the original certification and continued validity of air operator certificates (AOC) issued by the Netherlands Antilles.

(b) Except where specifically noted, CARNA Part 9 applies to all commercial air transport operations by AOC holders for which the Netherlands Antilles is the State of the Operator under the definitions provided in Annex 6 to the Chicago Convention.

9.1.1.2 Definitions

(a) For the purpose of Part 9, the following definitions shall apply;

(1) Accountable Manager. The manager who has corporate authority for ensuring that all prescribed actions are performed to the standard required by the Director. When authorised by the Director, the accountable manager may delegate all or part of his or her authority in writing to another person within the organisation, who becomes the accountable manager for the matters delegated.

Note: The “accountable manager” is not specifically defined under ICAO, but the concept is partially discussed in ICAO Doc. 9642, Section IV, Chapter 2, as being either the CEO or a high level corporate official who has financial responsibility for the entire organisation. This person is not defined under the current FAR’s. The definition of accountable manager used in this Part is adapted from the current JAR’s 145.5. JAR 145.5 IEM gives examples of the accountable manager as the CEO, president, managing director, director general, general manager, etc.

(2) Acceptance checklist. A document used to assist in carrying out a check on the external appearance of packages of dangerous goods and their associated documents to determine that all appropriate requirements have been met.

(3) Aircraft Technical Log. A document attached to an aircraft for recording defects and malfunctions discovered during operation and for recording details of all maintenance carried out whilst the aircraft is operating between scheduled visits to the base maintenance facility. It also contains operating information relevant to flight safety and maintenance data that the operating crew need to know.

(4) Airworthiness Release. The air operator's aircraft are released for service following maintenance by a person specifically authorised by the air operator rather than by an individual or maintenance organisation on their own behalf. In effect, the person signing the release acts in the capacity of an authorised agent for the operator and is certifying that the maintenance covered by the release was accomplished according to the air operator's continuous maintenance program. Responsibility for each step of the accomplished maintenance is borne by the person signing for that step and the airworthiness release certifies the entire maintenance work package. This arrangement in no way reduces the responsibility of licensed aircraft maintenance technicians (AMT) or maintenance organisations for maintenance functions or tasks they perform or supervise. The air operator is obligated to designate, by name or occupational title, each licensed AMT or maintenance organisation authorised to execute the airworthiness release. In addition, the air operator should designate when a release is required. Normally, a release is required following inspections prescribed by the air operations specifications maintenance activities involving inspections, and any other significant maintenance.

(5) Cargo aircraft. Any aircraft carrying goods or property but not passengers. In this ontext the following are not considered to be passengers:

(i) A crewmember.

(ii) An operator's employee permitted by, and carried in accordance with, the instructions contained in the Operations Manual.

(iii) An authorised representative of an Authority.

(iv) A person with duties in respect of a particular shipment on board.

(6) Dangerous goods accident. An occurrence associated with and related to the transport of dangerous goods which results in fatal or serious injury to a person or major property damage.

(7) Dangerous goods incident. An occurrence, other than a dangerous goods accident, associated with and related to the transport of dangerous goods, not necessarily occurring on board an aircraft, which results in injury to a person, property damage, fire, breakage, spillage, leakage of fluid or radiation or other evidence that the integrity of the packaging has not been maintained. Any occurrence relating to the transport of dangerous goods which seriously jeopardises an aircraft or its occupants is deemed to constitute a dangerous goods incident.

(8) Dangerous goods transport document. A document specified by the ICAO Technical Instructions for the Safe Transportation of Dangerous Goods by Air (See definition, below). It is completed by the person who offers dangerous goods for air transport and contains information about those dangerous goods.

The document bears a signed declaration indicating that the dangerous goods are fully and accurately described by their proper shipping names and UN numbers (if assigned) and that they are correctly classified, packed, marked, labelled and in a proper condition for transport.

(9) Directly in Charge. A person assigned to a position in which he or she is responsible for the work of a shop or station that performed maintenance, preventive maintenance, or modifications, or other functions affecting aircraft airworthiness.

(10) Director. Director of Civil Aviation Netherlands Antilles.

(11) Equivalent system of maintenance. An AOC holder may conduct maintenance activities through an arrangement with an AMO or may conduct its own maintenance, preventive maintenance, or alterations, so long as the AOC holder's maintenance system is approved by the Authority and is equivalent to that of an AMO, except that the approval for return to service of an aircraft/aeronautical product shall be made by an appropriately licensed aviation maintenance technician or aviation repair specialists in accordance with Part 2, as appropriate.

(12) Freight container. A freight container is an article of transport equipment for radioactive materials, designed to facilitate the transport of such materials, either packaged or unpackaged, by one or more modes of transport.

(13) Handling agent. An agency which performs on behalf of the operator some or all of the latter's functions including receiving, loading, unloading, transferring or other processing of passengers or cargo.

(14) Holdover time. The estimated time de-icing/anti-icing fluid will prevent the formation of frost or ice and the accumulation of snow on the protected surfaces of an aircraft. Holdover time begins when the final application of de-icing or anti-icing fluid commences and expires when the de-icing or anti-icing fluid applied to the aircraft loses its effectiveness.

(15) Interchange agreement. A leasing agreement which permits an air carrier to dry lease and take or relinquish operational control of an aircraft at an airport.

(16) Maintenance Control Manual. A manual containing procedures, instructions and guidance for use by maintenance and concerned operational personnel in the execution of their duties.

(17) Minister. Minister of Traffic and Transport.

(18) Operations manual. A manual containing procedures, instructions and guidance for use by operational personnel in the execution of their duties.

(19) Overpack. An enclosure used by a single shipper to contain one or more packages and to form one handling unit for convenience of handling and stowage.

(20) Package. The complete product of the packing operation consisting of the packaging and its contents prepared for transport.

(21) Packaging. Receptacles and any other components or materials necessary for the receptacle to perform its containment function and to ensure compliance with the packing requirements.

(22) Proper shipping name. The name to be used to describe a particular article or substance in all shipping documents and notifications and, where appropriate, on packaging.

(23) Serious injury. An injury which is sustained by a person in an accident and which:

(i) Requires hospitalisation for more than 48 hours, commencing within seven days from the date the injury was received;

(ii) Results in a fracture of any bone (except simple fractures of fingers, toes or nose); or

(iii) Involves lacerations which cause severe haemorrhage, nerve, muscle or tendon damage; or

(iv) Involves injury to any internal organ; or

(v) Involves second or third degree burns, or any burns affecting more than 5% of the body surface; or

(vi) Involves verified exposure to infectious substances or injurious radiation.

(24) State of Origin. The State in which dangerous goods were first loaded on an aircraft.

(25) Technical instructions. The latest effective edition of the Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc. 9284-AN/905), including the supplement and any addendum, approved and published by decision of the Council of the ICAO. The term "Technical Instructions" is used in this Part.

(26) Training to proficiency. The process of the check airman administering each prescribed manoeuvre and procedure to a pilot as necessary until it is performed successfully during the training period.

(27) UN number. The four-digit number assigned by the United Nations Committee of Experts on the Transport of Dangerous Goods to identify a substance or a particular group of substances.

(28) Unit load device. Any type of aircraft container, aircraft pallet with a net, or aircraft pallet with a net over an igloo.

9.1.1.3 Acronyms

(a) The following acronyms are used in Part 9:

(1) AOC – Air Operator Certificate

(2) AMO – Approved Maintenance Organisation

(3) ATP – Air Transport Pilot

(4) CDL – Configuration Deviation List

(5) DCANA – Directorate of Civil Aviation Netherlands Antilles

(6) MEL – Minimum Equipment List

(7) UN – United Nations

9.1.1.4 Compliance with an Air Operator Certificate

(a) No operator may operate an aircraft in commercial air transport unless that operator holds an AOC for the operations being conducted.

(b) No person may operate an aircraft in commercial air transport operations which are not authorised by the terms and conditions of its AOC.

(c) Each AOC holder shall, at all times, continue in compliance with the AOC terms, conditions of issuance, and maintenance requirements in order to hold that certificate.

Note: Failure to comply may result in the revocation or suspension of the AOC.

9.1.1.5 Application for an Air Operator Certificate

(a) An operator applying to the Minister for an AOC shall submit an application:

(1) In a form and manner prescribed by the Minister; and

(2) Containing any information the Minister requires the applicant to submit.

(b) Each applicant shall make the application for an initial issue of an AOC at least 90 days before the date of intended operation, except the Operations Manual specified in 9.3.1.4 and Maintenance Control Manual specified in 9.4.1.4 which may be submitted later than but not less than 60 days before the date of intended operation.

9.1.1.6 Issuance or Denial of Air Operator Certificate

(a) The Minister may issue an AOC if, after investigation, the Director finds that the applicant:

(1) Holds an economic license issued by the Netherlands Antilles under the provisions of article 8 of the Civil Aviation Act and the Decree on scheduled and non scheduled air transport (Landsbesluit geregeld en ongeregeld luchtvervoer, P.B. 2005 no. 37);

(2) Meets the applicable regulations and standards for the holder of an AOC;

(3) Is properly and adequately equipped for safe operations in commercial air transport and maintenance of the aircraft.

(b) The Minister may deny application for an AOC if the Director finds that:

(1) The applicant is not properly or adequately equipped or is not able to conduct safe operations in commercial air transport;

(2) The applicant previously held an AOC which was revoked; or

(3) An individual that contributed to the circumstances causing the revocation process of an AOC obtains a substantial ownership or is employed in a position required by this regulation.

9.1.1.7 Contents of Air Operator Certificate

(a) The AOC will consist of two documents;

(1) A one-page certificate for public display signed by the Minister, and

(2) Multi-page AOC specific operating provisions containing the terms and conditions applicable to the AOC holder’s certificate.

(b) The Minister will issue an AOC which will contain;

(1) The name and location (main place of business) of the AOC holder;

(2) The date of issue and period of validity for each page issued;

(3) A description of the type of operations authorised;

(4) The type(s) of aircraft authorised for use;

(5) The authorised areas of operations; and

(6) Other special authorisations, approvals and limitations issued by the Minister in accordance with the standards which are applicable to the operations and maintenance conducted by the AOC holder.

9.1.1.8 Duration of an Air Operator Certificate

(a) An AOC, or any portion of the AOC, is issued by the Minister for a period of three (3) years at most and is effective until:

(1) The Minister amends, suspends, revokes or otherwise terminates the certificate;

(2) The AOC holder surrenders it to the Minister; or

(3) The AOC holder suspends operations for more than 60 days.

(4) The expiry date of the validity period of the Economic License or the date the Economic License is suspended or revoked.

9.1.1.9 Amendment of an Air Operator Certificate

(a) The Minister may amend any AOC if:

(1) The Director determines that safety in commercial air transport and the public interest require the amendment; or

(2) The AOC holder applies for an amendment, and the Director determines that safety in commercial air transport and the public interest allows the amendment.

(b) If the Minister stipulates in writing that an emergency exists requiring immediate amendment in the public interest with respect to safety in commercial air transportation, such an amendment is effective without stay on the date the AOC holder receives notice.

(c) An AOC holder may appeal the amendment, but shall operate in accordance with it, unless it is subsequently withdrawn.

(d) Amendments proposed by the Minister, other than emergency amendments, become effective 30 days after notice to the AOC holder, unless the AOC holder appeals the proposal in writing prior to the effective date. The filing of an appeal stays the effective date until the appeal process is completed.

(e) Amendments proposed by the AOC holder shall be made at least 30 days prior to the intended date of any operation under that amendment.

(f) No AOC holder may perform a commercial air transport operation for which an AOC amendment is required, unless this AOC holder has received notice of the approval from the Minister.

9.1.1.10 Access for Inspection

(a) To determine continued compliance with the applicable regulations, the AOC holder shall:

(1) Grant the DCANA inspectors free and uninterrupted access to and co-operation with any of its organisations, facilities and aircraft;

(2) Ensure that the DCANA inspectors are granted free and uninterrupted access to and co-operation with any organisation or facilities that it has contracted for services associated with commercial air transport operations and maintenance for services; and

(3) Grant the DCANA inspectors free and uninterrupted access to the flight deck of the aircraft during flight operations.

(b) Each AOC holder shall provide to the DCANA inspectors a forward observer’s seat on each of the AOC holder’s aircraft from which the flight crew’s actions and conversations may be easily observed.

Note: The suitability of the seat location and the ability to monitor crewmember actions, conversations and radio communications is determined by the DCANA inspectors.

9.1.1.11 Conducting AUDITS and Inspections

(a) The DCANA inspectors will conduct on-going validation of the AOC holder’s continued eligibility to hold its AOC and associated approvals.

(b) The AOC holder shall allow the DCANA inspectors to conduct audits and inspections, at any time or place, to determine whether an AOC holder is complying with the applicable laws, regulations and AOC terms and conditions.

(c) The AOC holder shall make available at its principal base of operations:

(1) All portions of its current Air Operator Certificate;

(2) All portions of its Operations and Maintenance Manuals; and

(3) A current listing that includes the location and individual positions responsible for each record, document and report required to be kept by the AOC holder under the applicable aviation law, regulations or standards.

(d) Failure by any AOC holder to make available to the Director upon request, all portions of the AOC, Operations and Maintenance Manuals and any required record, document or report is grounds for suspension of all or part of the AOC.

9.2 AIR OPERATOR CERTIFICATION and CONTINUED VALIDITY

9.2.1.1 Applicability

Subpart 9.2 provides requirements applicable to the certification and continued validity of all AOC holders.

9.2.2 Administration

9.2.2.1 Base of Operations

(a) Each AOC holder that is not authorised to conduct maintenance under its AOC certificate shall maintain a principal base of operations.

(b) Each AOC holder that is authorised to conduct maintenance under its AOC certificate shall maintain a principal base of operations and maintenance.

(c) An AOC holder may establish a main operations base and a main maintenance base at the same location or at separate locations.

(d) Each AOC holder shall submit a request in writing to the Director at least 30 days before it proposes to establish or change the location of either base within the Netherlands Antilles taking into account also the requirements for a business licence

9.2.2.2 Management Personnel Required for Commercial Air Transport Operations

(a) Each AOC holder shall have an accountable manager and key managers, acceptable to the Director. The accountable manager has corporate authority for ensuring that all flight operations and maintenance activities can be financed and carried out to the highest degree of safety standards required by the Director.

(b) When conducting commercial air transport operations, the AOC holder shall have qualified personnel, with proven competency in civil aviation, available and serving in the following key manager positions or their equivalent:

(1) Director of Operations.

(2) Chief Pilot.

(3) Director of Safety.

(4) Director of Maintenance

(5) Corporate Quality Manager.

Note: “Competency in civil aviation” means that an individual shall have a technical qualification and management experience acceptable to the Director for the position served.

(c) The Director may approve positions or numbers of positions, other than those listed, if the AOC holder is able to show that it can perform the operation with the highest degree of safety under the direction of fewer or different categories of management personnel due to:

(1) The kind of operations involved;

(2) The number or type of aircraft used; and

(3) The area of operation.

Implementing Standard: See IS: 9.2.2.2 for additional management personnel requirements.

9.2.2.3 Quality System

(a) Each AOC holder shall establish a quality system and designate a quality manager to monitor compliance with, and adequacy of, procedures required to ensure safe operational practices and airworthy aircraft. Compliance monitoring shall include a feedback system to the accountable manager to ensure corrective action as necessary.

(b) Each AOC holder shall ensure that each quality system includes a quality assurance programme that contains procedures designed to verify that all operations are being conducted in accordance with all applicable requirements, standards and procedures.

(c) The quality system, and the quality manager, shall be acceptable to the Director.

(d) Each AOC holder shall describe the quality system in relevant documentation.

(e) Notwithstanding (a) above, the Director may accept the nomination of two Quality Managers, one for operations and one for maintenance, provided that the operator has designated one Quality Management Unit to ensure that the Quality System is applied uniformly throughout the entire operation.

9.2.2.4 Submission and Revision of Policy and Procedure Manuals

(a) Each manual required by this Part must:

(1) Include instructions and information necessary to allow the personnel concerned to perform their duties and responsibilities with a high degree of safety;

(2) Be in a form that is easy to revise and contain a system which allows personnel to determine the current revision status of each manual;

(3) Have a date of the last revision on each page concerned;

(4) Not be contrary to any applicable Netherlands Antilles regulation and the AOC holder’s specific operating provisions; and

(5) Each manual must include a reference to appropriate civil aviation regulations.

(b) No person may cause the use of any policy and procedure for flight operations or airworthiness function prior to co-ordination with the Director.

(c) Each AOC holder shall submit the proposed policy or procedure to the Director at least 30 days prior to the date of intended implementation.

9.2.2.5 Retention and Maintenance of Personnel Records

(a) Each AOC holder shall maintain current records which detail the qualifications and training of all its employees, and contract employees, involved in the operational control, flight operations, ground operations, passenger handling and maintenance of the air operator.

(b) Each AOC holder shall maintain records for those employees performing crew member, flight operations or maintenance performance duties in sufficient detail to determine whether the employee meets the experience and qualification for duties in commercial air transport operations.

(c) Each AOC holder shall retain the following records:

(1) Flight and duty records.

(2) Flight crew records.

(3) Fuel and oil records.

(4) Maintenance personnel duty time.

(5) Maintenance cycle and parts life status

9.2.2.6 Flight Deck Voice and Flight Data Recorder Records

(a) Each AOC holder shall retain:

(1) The most recent flight data recorder calibration (not later than one year), including the recording medium from which this calibration is derived; and

(2) The flight data recorder correlation for one aircraft of any group of aircraft operated by the AOC holder;

(i) That are of the same type;

(ii) On which the model flight recorder and its installation are the same; and

(iii) On which there is no difference in type design with respect to the original installation of instruments associated with the recorder.

(b) In the event of an accident or occurrence requiring immediate notification of the Director, the AOC holder shall remove and keep recorded information from the flight deck voice recorder and flight data recorder for at least 60 days or, if requested by the Director, for a longer period.

9.2.2.7 Aircraft Records: Domestic and Flag Operations

(a) Each AOC holder conducting domestic or flag operations shall maintain a current list of each aircraft that it operates in scheduled and unscheduled air transportation as stated in their specific operating provisions and shall send a copy of the record and each change to the Director for approval.

(b) Aircraft of another Netherlands Antilles’ certificate holder operated under an interchange agreement may be incorporated with the consent of the Director.

9.2.2.8 AOC Holder's Aircraft Technical Log

Each AOC holder shall have an aircraft technical log that is carried on the aircraft that contains a journey records section and an aircraft maintenance record section. The journey records section is further described in 9.3.1.5 and the aircraft maintenance record section is further described in 9.4.1.9.

9.2.2.9 Company Procedures Indoctrination

(a) No person may serve nor may any AOC holder use a person as a Quality Manager or the Director of Maintenance 9.4.1.2 unless that person has completed the company indoctrination curriculum approved by the Director, which shall include a complete review of the operations manual and maintenance control manual and quality manual procedures pertinent to or associated with his duties.

Implementing Standard IS: 9.2.2.9 for additional company procedures training requirements

9.2.3 Aircraft

9.2.3.1 Authorised Aircraft

(a) No person may operate an aircraft in commercial air transport unless that aircraft has an appropriate current airworthiness certificate, is in an airworthy condition, and meets the applicable airworthiness requirements for these operations, including those related to identification and equipment.

(b) No person may operate any specific type of aircraft in commercial air transport until it has completed satisfactory initial certification, which includes the issuance of an AOC listing that type of aircraft.

(c) No person may operate additional or replacement aircraft of a type for which it is currently authorised unless it can show that each aircraft has completed an evaluation process for inclusion in the AOC holder’s fleet.

9.2.3.2 Dry Leasing of Foreign Registered Aircraft

(a) An AOC holder may dry-lease a foreign-registered aircraft for commercial air transport as authorised by the Director, and provisions as dictated by Article 83 bis of the Chicago Convention has been taken care of.

(b) No person may be authorised to operate a foreign registered aircraft unless:

(1) There is in existence a current agreement between the Minister and the State of that, while the aircraft is operated by the Netherlands Antilles AOC holder, the operations regulations of the Netherlands Antilles are applicable;

(2) There is in existence a current agreement between the Minister and the State of that:

(i) While the aircraft is operated by the AOC holder, the airworthiness regulations of the State of are applicable; or,

(ii) If the State of Registry agrees to transfer some or all of the responsibility for airworthiness to the Netherlands Antilles Authority under Article 83 bis of the Chicago Convention, the airworthiness regulations of the Netherlands Antilles shall apply to the extent agreed upon by the Director and State of Registry.

(3) The agreement acknowledges that the DCANA inspectors shall have free and uninterrupted access to the aircraft at any place and any time.

Implementing Standard: See IS: 9.2.3.2 for additional requirements for dry leasing of foreign-registered aircraft.

9.2.3.3 Aircraft Interchange

No AOC holder may interchange aircraft with another AOC holder without the approval of the Director.

Implementing Standard: See IS: 9.2.3.3 for requirements pertaining to aircraft interchange agreements approved by the Director.

9.2.3.4 Wet-Leasing

(a) No air operator may conduct wet-lease operations on behalf of another air operator except in accordance with the applicable laws and regulations of the country in which the operation occurs and the restrictions imposed by the Director.

(b) No air operator may allow another entity or air operator to conduct wet-lease operations on its behalf unless:

(1) That air operator holds an AOC or its equivalent from a that authorises those operations; and

(2) The operation has been approved by the Director.

Implementing Standard: See IS: 9.2.3.4 for additional requirements when wet leasing aircraft.

9.2.3.5 Emergency Evacuation Demonstration

(a) No person may use an aircraft type or model in commercial air transport passenger-carrying operations unless it has first conducted, for the DCANA inspectors, an actual full capacity emergency evacuation demonstration for the configuration in 90 seconds or less.

(b) The full capacity actual demonstration may not be required, if the AOC holder provides a written petition for deviation with evidence that:

A satisfactory full capacity emergency evacuation for the aircraft to be operated was demonstrated during the aircraft type certification or during the certification (in accordance with certification standards acceptable to the Director) of another air operator.

(c) If a full capacity demonstration is not required, no person may use an aircraft type and model in commercial air transport passenger-carrying operations unless it has first demonstrated to the DCANA inspectors that its available personnel, procedures and equipment could provide sufficient open exits and be ready for evacuation in 15 seconds or less.

(d) No person may use a land plane in extended overwater operations unless it has first demonstrated to the DCANA inspectors that it has the ability and equipment to efficiently carry out its ditching procedures.

Implementing Standard: See IS: 9.2.3.5 for additional requirements concerning emergency evacuation demonstrations.

9.2.3.6 Demonstration Flights

(a) No person may operate an aircraft type in commercial air transport unless it first conducts satisfactory demonstration flights for the DCANA inspectors in that aircraft type.

(b) No person may operate an aircraft in a designated special area, or using a specialised navigation system, unless it conducts a satisfactory demonstration flight for the DCANA inspectors.

(c) Demonstration flights required by paragraph (a) shall be conducted in accordance with the regulations applicable to the type of operation and aircraft type used.

(d) The Director may authorise deviations from this section if the Director finds that special circumstances make full compliance with this section unnecessary.

Implementing Standard: See IS: 9.2.3.6 for additional requirements concerning demonstration flights.

9.2.4 Facilities and Operations Schedules

9.2.4.1 Facilities

(a) Each operator shall maintain operational and airworthiness support facilities at the main operating base, appropriate for the area and type of operation.

(b) Each AOC holder shall arrange appropriate ground and passenger handling facilities at each airport used to ensure the safe servicing and loading of its flights.

9.2.4.2 Operations Schedules

In establishing flight operations schedules, each AOC holder conducting scheduled operations shall allow enough time for the proper servicing of aircraft at intermediate stops, and shall consider the prevailing winds en route and cruising speed for the type of aircraft. This cruising speed may not be more than that resulting from the specified cruising output of the engines.

9.3 AOC FLIGHT OPERATIONS MANAGEMENT

9.3.1.1 Applicability

Subpart 9.3 provides those certification requirements that apply to management of flight operations personnel and their functions.

9.3.1.2 Operations Manual

(a) Each AOC holder shall issue to the crewmembers and persons assigned operational control functions, an Operations Manual acceptable to the Director.

(b) The Operations Manual shall contain the overall (general) company policies and procedures regarding the flight operations it conducts.

(c) Each AOC holder shall prepare and keep current an Operations Manual which contains the AOC procedures and policies for the use and guidance of its personnel.

(d) Each AOC holder shall issue the Operations Manual, or pertinent portions, together with all amendments and revisions to all personnel that are required to use it.

(e) No person may provide for use of its personnel in commercial air transport any Operations Manual or portion of this manual which has not been reviewed and found acceptable or approved for the AOC holder by the Director.

(f) Each AOC holder shall ensure that the contents of the Operations Manual includes at least those subjects designated by the Director that are applicable to the AOC holder’s operations. Each AOC holder shall submit to the Director a check list showing that the contents of the Operations Manual complies with the applicable regulations (compliance check list).

(g) Unless otherwise acceptable to the Director, each AOC holder shall provide an Operations Manual containing information on operations administration and supervision, accident prevention and flight safety programmes, personnel training, flight crew and cabin attendant fatigue and flight time limitations, flight operations, aeroplane performance, routes, guides and charts, minimum flight altitudes, aerodrome operating minima, search and rescue, dangerous goods, navigation, communications, security, and human factors. The operations manual shall encompass the matters set forth above. The operations manual may be published in parts, as a single document, or as a series of volumes. Specific subjects are listed below. Subjects presented with reference to a specific section shall be addressed in accordance with the requirements of the referenced section.

(1) Aircraft Operating Manual. (9.3.1.4)

(2) Minimum Equipment List and Configuration Deviation List. (9.3.1.12)

(3) Training Programme. (9.3.1.3)

(4) Aircraft Performance Planning Manual. (9.3.1.13)

(5) Route Guide. (9.3.1.20)

(6) Dangerous Goods Procedures.

(7) Accident Reporting Procedures.

(8) Security Procedures.

(9) Aircraft Loading and Handling Manual. (9.3.1.15)

(10) Cabin Attendant Manual (if required). (9.3.1.17)

(11) Runway analysis data. (9.3.1.13)

Implementing Standard: See IS: 9.3.1.2 for a sample Operations Manual.

9.3.1.3 Training Programme

(a) Each AOC holder shall ensure that all operations personnel are properly instructed in their duties and responsibilities and the relationship of such duties to the operation as a whole.

(b) Each AOC holder shall have a training programme manual approved by the Director containing the general training, checking, and record keeping policies.

(c) Each AOC holder shall have approval of the Director prior to using a training curriculum for the purpose of qualifying a crewmember, or person performing operational control functions, or person performing maintenance control functions for duties in commercial air transport.

(d) Each AOC holder shall submit to the Director any revision to an approved training programme, and shall receive written approval from the Director before that revision can be used.

Implementing Standard: See IS 9.3.1.3 for a training program manual outline.

9.3.1.4 Aircraft Operating Manual

(a) Each AOC holder or applicant shall submit proposed aircraft operating manuals for each type and variant of aircraft operated, containing the normal, abnormal and emergency procedures relating to the operation of the aircraft for approval by the Director.

(b) Each Aircraft Operating Manual shall be based upon the aircraft manufacturer’s data for the specific aircraft type and variant operated by the AOC holder and shall include specific operating parameters, details of the aircraft systems, and of the check lists to be used applicable to the operations of the AOC that are approved by the Director. The design of the manual shall observe human factors principles.

(c) The Aircraft Operating Manual shall be issued to the flight crewmembers and persons assigned operational control functions to each aircraft operated by the AOC.

Note: Implementing Standard IS: 9.3.1.4 presents an outline for an Aircraft Operating Manual that combines numerous manual requirements.

9.3.1.5 AOC Holder’s Aircraft Technical Log – Journey Records Section

(a) Each AOC holder shall use an aircraft technical log containing a journey records section which includes the following information for each flight: (See 9.4.1.9 for maintenance section of the aircraft technical log)

(1) Aircraft nationality and registration;

(2) Date;

(3) Names of crewmembers (cabin and cockpit);

(4) Duty assignments of crewmembers;

(5) Place of departure;

(6) Place of arrival;

(7) Time of departure;

(8) Time of arrival;

(9) Hours of flight and landings;

(10) Nature of flight (private, aerowork, scheduled, non-scheduled);

(11) Incidents, observations, if any; and

(12) Signature of person in charge.

(13) Fuel management

9.3.1.6 Designation of PIC for Commercial Air Transport

The AOC holder shall, for each commercial air transport operation, designate in writing one pilot as the PIC.

9.3.1.7 Required Cabin Attendants

(a) The AOC holder shall schedule, and the PIC shall ensure that the minimum number of required cabin attendants are on board passenger-carrying flights.

(b) The number of cabin attendants may not be less than minimum prescribed by the Director in the AOC holders’ Specific Operations Provisions or the following, whichever is greater:

(1) For a seating capacity of 20 to 50 passengers: 1 cabin attendant; and

(2) One additional cabin attendant for each unit, or part of a unit, of 50 passenger seat capacity.

(c) When passengers are on board a parked aircraft, the minimum number of flight attendants shall be one-half that required for the flight operation, but never less than one cabin attendant (or another person qualified in the emergency evacuation procedures for the aircraft).

Note: Where one-half would result in a fractional number, it is permissible to round down to the next whole number.

9.3.1.8 Carriage of Special Situation Passengers

(a) No AOC holder may allow the transportation of special situation passengers except:

(1) As provided in the AOC holder’s Operations Manual procedures;

(2) As provided in the AOC holder’s Passenger Handling Manual procedures; and

(3) With the knowledge and concurrence of the PIC.

9.3.1.9 Crew Member Checking and Standardisation Programme

Each AOC holder shall have a programme of checking and standardisation of crewmembers approved by the Director.

9.3.1.10 Training to Proficiency: Pilots

An AOC holder shall train its pilots to proficiency on those manoeuvres and procedures that are prescribed by the Director for pilot proficiency checks.

Implementing Standard: See IS: 9.3.1.10 for requirements pertaining to aircraft simulator training used in a proficiency check.

9.3.1.11 Cockpit Check Procedure

(a) Each AOC holder shall issue to the flight crews and make available on each aircraft, the flight deck condensed checklist procedures approved by the Director appropriate for the type and variant of aircraft.

(b) Each AOC holder shall ensure that approved procedures include each item necessary for flight crew members to check for safety before starting engines, taking off, or landing, and for engine and systems abnormalities and emergencies.

(c) Each AOC holder shall ensure that the checklist procedures are designed so that a flight crewmember will not need to rely upon his or her memory for items to be checked.

(d) Each AOC holder shall make the approved procedures readily useable in the cockpit of each aircraft and the flight crew shall be required to follow them when operating the aircraft.

9.3.1.12 Minimum Equipment List and Configuration Deviation List

(a) Each AOC holder shall provide for the use of the flight crewmembers, maintenance personnel and persons assigned operational control function during the performance of their duties, an MEL approved by the Director.

(1) The MEL shall be derived from the Master Minimum Equipment List (MMEL) from the Authority of the country of manufacturer.

(2) The Director may impose additional or implement higher standards.

(b) The MEL shall be specific to the aircraft type and model and contain the circumstances, limitations and procedures for release or continuance of flight of the aircraft with inoperative components, equipment or instruments.

(c) Each AOC holder may provide for the use of flight crew, maintenance personnel and persons assigned operational control functions during the performance of their duties a Configuration Deviation List (CDL) specific to the aircraft type if one is provided and approved by the State of . An AOC Holder operations manual shall contain those procedures acceptable to the Director for operations in accordance with the CDL requirements.

9.3.1.13 Performance Planning Manual

(a) Each AOC holder shall provide for the use of the flight crewmembers and persons assigned operational control functions during the performance of their duties, a performance planning manual acceptable to the Director.

(b) The performance planning manual shall be specific to aircraft type and model and contain adequate performance information to accurately calculate the performance in all normal phases of flight operation.

9.3.1.14 Performance Data Control System

(a) Each AOC holder shall have a system approved by the Director for obtaining, maintaining and distributing to appropriate personnel current performance data for each aircraft, route and airport that it uses.

(b) The system approved by the Director shall provide current obstacle data for departure and arrival performance calculations.

9.3.1.15 Aircraft Loading and Handling Manual

(a) Each AOC holder shall provide for the use of the flight crewmembers, ground handling personnel and persons assigned operational control functions during the performance of their duties, an aircraft handling and loading manual acceptable to the Director.

(b) This manual shall be specific to the aircraft type and model and contain the procedures and limitations for servicing and loading of the aircraft.

9.3.1.16 Mass and Balance Data Control System

Each AOC holder shall have a system approved by the Director for obtaining, maintaining and distributing to appropriate personnel current information regarding the mass and balance of each aircraft operated.

9.3.1.17 Cabin Attendant Manual

(a) The AOC holder shall issue to the cabin attendants and provide to passenger agents during the performance of their duties, a cabin attendant manual acceptable to the Director.

(b) The cabin attendant manual shall contain those operational policies and procedures applicable to cabin attendants and the carriage of passengers.

(c) The AOC holder shall issue to the cabin attendants, a manual specific to the aircraft type and model which contains the details of their normal, abnormal and emergency procedures and the location and operation of emergency equipment.

Note: These manuals may be combined into one manual for use by the cabin attendants.

9.3.1.18 Passenger Briefing Cards

(a) Each AOC holder shall carry on each passenger carrying aircraft, in convenient locations for the use of each passenger, printed cards supplementing the oral briefing and containing:

(1) Diagrams and methods of operating the emergency exits;

(2) Other instructions necessary for use of the emergency equipment;

(3) Information regarding the restrictions and requirements associated with sitting in an exit seat row;

(4) Evacuating procedures (including emergency path lighting if installed); and

(5) Usage of electronic equipment during flight.

(b) Each AOC holder shall ensure that each card contains information that is pertinent only to the type and model of aircraft used for that flight.

Implementing Standard: See IS: 9.3.1.18 for specific information to be included on passenger information cards.

9.3.1.19 Aeronautical Data Control System

Each AOC holder shall have a system approved by the Director for obtaining, maintaining and distributing to appropriate personnel current aeronautical data for each route and airport that it uses.

Implementing Standard: See IS: 9.3.1.19 for the specific airport information to be contained in the aeronautical data control system.

9.3.1.20 Route Guide

(a) Each AOC holder shall provide for the use of the flight crewmembers and persons assigned operational control functions during the performance of their duties, a route guide and aeronautical charts approved by the Director.

(b) The route guide and aeronautical charts shall be current and appropriate for the proposed types and areas of operations to be conducted by the AOC holder.

9.3.1.21 Weather Reporting Sources

(a) Each AOC holder shall use sources approved by the Director for the weather reports and forecasts used for decisions regarding flight preparation, routing and terminal operations.

(b) For passenger carrying operations on a published schedule, the AOC holder shall have an approved system for obtaining forecasts and reports of adverse weather phenomena that may affect safety of flight on each route to be flown and airport to be used.

Implementing Standard: See IS: 9.3.1.21 for sources of weather reports satisfactory for flight planning or controlling flight movement.

9.3.1.22 De-icing and Anti-icing Programme

(a) Each AOC holder planning to operate an aircraft in conditions where frost, ice, or snow may reasonably be expected to adhere to the aircraft shall:

(1) Use only aircraft adequately equipped for such conditions;

(2) Ensure flight crew is adequately trained for such conditions; and

(3) Have an approved ground de-icing and anti-icing programme.

Implementing Standard: See IS: 9.3.1.22 for detailed requirements pertaining to the AOC holder's de-icing programme.

9.3.1.23 Flight Supervision and Monitoring System

Flight supervision and monitoring systems shall meet the requirements laid down in CARNA Part 8

9.3.1.24 Flight Following System

Flight following systems shall meet the requirements laid down in CARNA Part 8

9.3.1.25 Communications Facilities

(a) Each AOC holder’s flights shall be able to have two-way radio communications with all ATC facilities along the routes and alternate routes to be used.

(b) Each AOC holder shall be able to have rapid and reliable radio communications with all flights over the AOC’s entire route structure under normal operating conditions.

9.3.1.26 Routes and Areas of Operation

(a) An AOC holder may conduct operations only along such routes and within such areas for which;

(1) Ground facilities and services, including meteorological services, are provided which are adequate for the planned operation;

(2) The performance of the aircraft intended to be used is adequate to comply with minimum flight altitude requirements;

(3) The equipment of the aircraft intended to be used meets the minimum requirements for the planned operation;

(4) Appropriate and current maps and charts are available;

(5) If two-engine aircraft are used, adequate airports are available with the time/distance limitations; and

(6) If single-engine aircraft are used, surfaces are available which permit a safe forced landing to be executed.

(b) No person may conduct commercial air transport operations on any route or area of operation unless those operations are in accordance with any restrictions imposed by the Director.

9.3.1.27 Navigational Accuracy

(a) Each AOC holder shall have, for each proposed route or area, the navigational systems and facilities required to navigate the aircraft:

(1) Within the degree of accuracy required for ATC; and

(2) To the airports in the operational flight plan within the degree of accuracy necessary for the operation involved.

(b) In situations without adequate navigation systems reference, the Director may authorise day VFR operations that can be conducted safely by pilotage because of the characteristics of the terrain.

(c) Except for those navigational aids required for routes to alternate airports, the Director will list in the AOC holder's operations specifications non-visual ground aids required for approval of routes outside of controlled airspace.

9.4 AOC MAINTENANCE REQUIREMENTS

9.4.1.1 Applicability

This Subpart provides those certification and maintenance requirements that apply to an AOC holder utilising an AMO or an equivalent system.

9.4.1.2 Maintenance Responsibility

(a) Each AOC holder shall ensure the airworthiness of the aircraft and the serviceability of both operational and emergency equipment by:

(1) Assuring the accomplishment of preflight inspections;

(2) Assuring the correction of any defect and/or damage affecting safe operation of an aircraft to an approved standard, taking into account the MEL and CDL if available for the aircraft type;

(3) Assuring the accomplishment of all maintenance in accordance with the approved operator's aircraft maintenance programme;

(4) The analysis of the effectiveness of the AOC holder's approved aircraft maintenance programme;

(5) Assuring the accomplishment of any operational directive, airworthiness directive and any other continued airworthiness requirement made mandatory by the Director; and

(6) Assuring the accomplishment of modifications in accordance with an approved standard and, for non-mandatory modifications, the establishment of an embodiment policy.

(b) Each AOC holder shall ensure that the Certificate of Airworthiness for each aircraft operated remains valid in respect to;

(1) The requirements in paragraph (a); and

(2) The expiration date of the certificate.

(c) Each AOC holder shall ensure that the requirements specified in paragraph (a) are performed in accordance with procedures approved by or acceptable to the Director.

(d) Each AOC holder shall ensure that the maintenance, preventive maintenance, and modification of its aircraft/aeronautical products are performed in accordance with its maintenance control manual and/or current instructions for continued airworthiness, and applicable aviation regulations.

(e) Each AOC holder may make an arrangement with another person or entity for the performance of any maintenance, preventive maintenance, or modifications; but shall remain responsible for all work performed under such arrangement.

9.4.1.3 Approval and Acceptance of AOC Maintenance Systems and Programmes

(a) An AOC holder shall not operate an aircraft, except for pre-flight inspections, unless it is maintained and released to service by an AMO or equivalent system of maintenance that is approved by the State of and is acceptable to the Director.

(b) For aircraft registered in the Netherlands Antilles, an AMO or an equivalent system of maintenance shall be approved by the Director.

(c) For aircraft not registered in the Netherlands Antilles, an AMO or an equivalent system of maintenance shall be approved by the State of of the aircraft, and such approval must be submitted to the Director for acceptance.

(d) When the Director or the State of accepts an equivalent system of maintenance, the persons designated to sign a maintenance release or airworthiness release shall also be licensed in accordance with the Ministerial decree on personnel licensing (Beschikking Luchtvaart-brevettering), as appropriate.

Note: Under JAR-OPS an AOC holder performing its own maintenance is certified as an AMO, while under the FAR the current practice is that an AOC holder is authorised to perform its own maintenance under the AOC certificate without being designated separately as an AMO.

9.4.1.4 Maintenance Control Manual

(a) Each AOC holder shall provide the Director with a maintenance control manual and subsequent amendments, for the use and guidance of maintenance and operational personnel concerned, containing details of the organisation’s structure including:

(1) The accountable manager and designated person(s) responsible for the maintenance system as required by 9.2.2.2.

(2) Procedures to be followed to satisfy the maintenance responsibility of 9.4.1.2, except where the AOC holder is an AMO, and the quality functions of 9.4.1.6. Such procedures may be in a Quality Manual or included in the AMO procedures manual.

(3) Procedures for the reporting of failures, malfunctions, and defects in accordance with CARNA Part 5 article 5.5.1.4, to the Director, State of Registry and the State of Design within 72 hours of discovery; in addition, items that warrant immediate notification to the Director by telephone/ telex/ fax/ electronic mail, with a written follow-up report as soon as possible but not later than within 72 hours of discovery, are:

(i) Primary structural failure,

(ii) Control system failure,

(iii) Fire in the aircraft,

(iv) Engine structure failure, or

Any other condition considered an imminent hazard to safety

(4) Procedures in handling with Aircraft Certificates - Personal Licenses and Authorization, Quality Control and Assurance Manual, Maintenance Program, Maintenance and Service Manuals, Airworthiness Directives and Service Bulletins, Reporting ECTM and Maintenance, AMO reference and Approvals, Training curriculum, Listing and status Calibrated Equipment, Maintenance Forecast / Maintenance Control, Stockroom and Parts Control, Special Tools, and Ground Equipment.

Note: ICAO procedures in the document referenced below suggest that service difficulty items not included in the list presented in 5.5.1.4, be reported on a daily basis.

(5) Each AOC holder shall submit to the Director a check list showing that the contents of the Maintenance Control Manual complies with the applicable regulations (compliance check list).

(b) The AOC holder’s maintenance control manual shall contain the following information which may be issued in separate parts;

(1) A description of the administrative agreements between the AOC holder and the AMO, or a description of the maintenance procedures and the procedures for completing and signing a maintenance release when maintenance is based on a system other than that of an AMO;

(2) A description of the procedures to ensure each aeroplane they operate is in an airworthy condition;

(3) A description of the procedures to ensure the operational emergency equipment for each flight is serviceable;

(4) The names and duties of the person or persons required to ensure that all maintenance is carrier out in accordance with the maintenance control manual;

(5) A reference to the maintenance programme required in 9.4.1.12;

(6) A description of the methods for completion and retention of the operator’s maintenance records required by 9.4.1.8;

(7) A description of the procedures for monitoring, assessing and reporting maintenance and operational experience for all aircraft over 5,700 kg maximum certificated take-off mass;

(8) A description of the procedures for obtaining and assessing continued airworthiness information and implementing any resulting actions for all aircraft over 5,700 kg maximum certificated take-off mass, from the organisation responsible for the type design, and shall implement such actions considered necessary by the State of Registry;

(9) A description of the procedures for implementing mandatory continuing airworthiness information as required in 9.4.1.2(a)(5);

(10) A description of establishing and maintaining a system of analysis and continued monitoring of the performance and efficiency of the maintenance programme in order to correct any deficiency in that programme;

(11) A description of aircraft types and models to which the manual applies;

(12) A description of procedures for ensuring that unserviceabilities affecting airworthiness

are recorded and rectified; and

(13) A description of the procedures for advising the State of of significant in-service occurrences.

(c) No person may provide for use of its personnel in commercial air transport any Maintenance Control Manual or portion of this manual which has not been reviewed and approved for the AOC holder by the Director.

Note: See IS: 9.4.1.4 for an outline of specific subjects to be contained as appropriate in the AOC holder’s maintenance control manual.

9.4.1.5 Maintenance Management

(a) The AOC holder, approved as an AMO, may carry out the requirements specified in 9.4.1.2 (a)(2),(3),(5)and (6).

(b) If the AOC holder is not an AMO, the AOC holder shall meet its responsibilities under in 9.4.1.2 (a)(2),(3),(5)and (6) by using;

(1) An equivalent system of maintenance approved or accepted by the Director; or

(2) Through an arrangement with an AMO with a written maintenance contract agreed between the AOC holder and the contracting AMO detailing the required maintenance functions and defining the support of the quality functions approved or accepted by the Director.

Note: ICAO Doc. 9389, Attachment 6F contains requirements for contractual maintenance agreements.

(c) Each AOC holder shall employ a person or group of persons, acceptable to the Director, to ensure that all maintenance is carried out to an approved standard such that the maintenance requirements of 9.4.1.2 and requirements of the AOC holder's maintenance control manual are satisfied, and to ensure the functioning of the quality system.

(d) Each AOC holder shall provide suitable office accommodation at appropriate locations for the personnel specified in paragraph (c).

9.4.1.6 Quality System

(a) For maintenance purposes, each AOC holder's quality system required by 9.2.2.3 shall additionally include at least the following functions:

(1) Monitoring that the activities of 9.4.1.2 are being performed in accordance with the accepted procedures;

(2) Ensure that all contracted maintenance is carried out in accordance with the contract;

(3) Monitoring the continued compliance with the requirements of Subpart 9.4; and

(b) For maintenance purposes, each AOC holder's quality system required by 9.2.2.3 shall include a quality assurance programme that contains procedures designed to verify that all maintenance operations are being conducted in accordance with all applicable requirements, standards and procedures.

(c) Where the AOC holder is also an AMO, the AOC holder's quality management system may be combined with the requirements of an AMO and submitted for acceptance to the Director, and State of for aircraft not registered in the Netherlands Antilles.

Implementing Standard: See IS: 9.4.1.6 for additional quality system requirements for maintenance activities.

Note: Guidance contained in ICAO Doc. 9642 is applicable for use by AOC holders who have the primary responsibility for maintaining the airworthiness of its aircraft.

9.4.1.7 Aircraft Technical Log Entries: AOC Holders

(a) Each person who takes action in the case of a reported or observed failure or malfunction of an aircraft/ aeronautical product, that is critical to the safety of flight shall make, or have made, a record of that action in the maintenance section of the aircraft technical log, and at completion of the corrective action making entries referring to DCANA approved technical data.

(b) Each AOC holder shall have a procedure for keeping adequate copies of required records to be carried aboard, in a place readily accessible to each flight crewmember and shall put that procedure in the AOC holder's operations manual.

9.4.1.8 Maintenance Records

(a) Each AOC holder shall ensure that a system has been established to keep, in a form acceptable to the Director, the following records:

(1) The total time in service (flight hours, calendar time and cycles, as appropriate) of the aircraft and all life-limited components;

(2) The current status of compliance with all mandatory continuing airworthiness information;

(3) Appropriate details of modifications and repairs to the aircraft and its major components;

(4) The time in service (flight hours, calendar time and cycles, as appropriate) since last overhaul of the aircraft or its components subject to mandatory overhaul life;

(5) The current aircraft status of compliance with the maintenance programme; and

(6) The detailed maintenance records to show that all requirements for signing of a maintenance release and airworthiness release have been met.

(b) Each AOC holder shall ensure that items in (a)(1-5) shall be kept for a minimum of 12 months after the unit to which they refer has been permanently withdrawn from service, and the records in (a)(6) shall be kept for a minimum of 24 months after the signing of the maintenance release and/or airworthiness release.

(c) Each AOC holder shall ensure that in the event of temporary change of operator, the records specified in paragraph (a) shall be made available to the new operator.

(d) Each AOC holder shall ensure that when an aircraft is permanently transferred from one operator to another operator, the records specified in paragraph (a) are also transferred.

9.4.1.9 AOC Holder's Aircraft Technical Log - Maintenance Record Section

(a) Each AOC holder shall use an aircraft technical log which includes an aircraft maintenance record section containing the following information for each aircraft: (See 9.3.1.5 for operations section of the aircraft technical log)

(1) Information about each previous flight necessary to ensure continued flight safety.

(2) The current aircraft maintenance release and/or an airworthiness release.

(3) The current inspection status of the aircraft, to include inspections due to be performed on an established schedule and inspections that are due to be performed that are not on an established schedule, except that the Director may agree to the maintenance statement being kept elsewhere.

(4) The current maintenance status of the aircraft, to include maintenance due to be performed on an established schedule and maintenance that is due to be performed that is not on an established schedule except that the Director may agree to the maintenance statement being kept elsewhere.

(5) All deferred defects that affect the operation of the aircraft.

(6) Oil serviced between scheduled maintenance

(7) Daily Inspections performed (if part of the approved Maintenance Program)

(8) Engine washes (recovery wash if part of the approved Maintenance Program)

(9) Engine Condition Trend Monitoring (ECTM) data (if part of the approved Maintenance Program)

Note: Defects which are not airworthiness items may be deferred to a later date for rectification. When this is done, there must be a method of recording such a deferral, and normally the aeroplane technical log has a section solely for this purpose. Some operators have a system of classifying deferred defects so as to allow different lengths of time, either in hours flown, number of sectors, or on return to a maintenance base, until a defect must be rectified before further flight.

(b) The aircraft technical log and any subsequent amendment shall be approved by the Director.

9.4.1.10 Release to Service or Maintenance Section Records of the Technical Log

(a) An AOC holder shall not operate an aircraft unless it is maintained and released to service by an organisation approved in accordance with CARNA Part 6, or under an equivalent system, either of which shall be acceptable to the State of and the State issuing the AOC.

(b) An AOC holder using an equivalent system shall not operate an aircraft after release under subparagraph (a) unless a maintenance release and/or airworthiness release is prepared or caused to be prepared by an appropriately licensed and rated individual in accordance with Part 2, as appropriate. The maintenance release and/or airworthiness release shall be made in accordance with the AOC maintenance control manual procedures.

(c) An AOC holder using an AMO shall not operate an aircraft after release under subparagraph (a) unless an appropriate entry is made in accordance with the AOC maintenance control manual procedures acceptable to the Director.

(d) The AOC holder shall give a copy of the maintenance release and/or airworthiness release form for the aircraft to the PIC, or ensure that an entry noting the release is made in the maintenance section of the aircraft technical log.

9.4.1.11 Modification and Repairs

(a) All modifications and repairs shall comply with airworthiness requirements acceptable to the State of . Procedures shall be established to ensure that the substantiating data supporting compliance with the airworthiness requirements are retained. However, in the case of a major repair or major modification, the work must have been done in accordance with technical data approved by the Director.

(b) An AOC holder which is authorised to perform maintenance, preventive maintenance, and modifications of any aircraft, airframe, aircraft engine, propeller, appliance, component, or part thereof, in accordance with the approved AOC’s specific operating provisions that wishes to approve for return to service major repairs or major modifications to an aircraft registered in the Netherlands Antilles shall use a current and valid licensed AMT with an airframe and powerplant rating and shall be qualified in accordance with the Ministerial decree on personnel licensing (Beschikking luchtvaartbrevettering)

(c) Each AOC holder shall, promptly upon its completion, prepare a report of each major modification or major repair of an airframe, aircraft engine, propeller, or appliance of an aircraft operated by it.

(d) The AOC holder shall submit a copy of each report of a major modification to the Director, and shall keep a copy of each report of a major repair available for inspection.

9.4.1.12 Aircraft Maintenance Programme

(a) Each AOC holder's aircraft maintenance programme and any subsequent amendment shall be submitted to the State of Registry for approval; acceptance by the Director will be conditioned upon prior approval by the State of Registry, or where appropriate, upon the AOC holder complying with recommendations provided by the State of Registry.

(b) The Director will require an operator to include a reliability programme when the Director determines that such a reliability programme is necessary. When such a determination is made by the Director the AOC holder shall provide such procedures and information in the AOC holder’s maintenance control manual

(c) Each AOC holder shall ensure that each aircraft is maintained in accordance with the AOC holder's aircraft approved maintenance programme as required by 9.4.1.3 which shall include;

(1) Maintenance tasks and the intervals in which these are to be performed, taking into account the anticipated utilisation of the aircraft;

(2) When applicable, a continuing structural integrity programme;

(3) Procedures for changing or deviating from subparagraphs (c)(1) and (c)(2); and

(4) When applicable, condition monitoring and reliability programme, descriptions for aircraft systems, components, and powerplants.

(d) Repetitive maintenance tasks that are specified in mandatory intervals as a condition of approval of the type design shall be identified as such.

Note: The maintenance programme should be based on maintenance programme information made available by the State of or by the organisation responsible for the type design, and any additional applicable experience.

(e) No person may provide for use of its personnel in commercial air transport a Maintenance Programme or portion thereof which has not been reviewed and approved for the AOC holder by the Director.

(f) Approval by the Director of an AOC holder's maintenance programme and any subsequent amendments shall be noted in the AOC certificate pursuant to 9.1.1.7(b)(6).

(g) Each AOC holder shall have an inspection programme and a programme covering other maintenance, preventive maintenance, and modifications to ensure that;

(1) Maintenance, preventive maintenance, and modifications performed by it, or by other persons, are performed in accordance with the AOC holder's maintenance control manual;

(2) Each aircraft released to service is airworthy and has been properly maintained for operation.

Note: It is recommended that the format of ICAO Doc. 9389, Attachment 7a & b, be utilised for notation of approval of an AOC holder's maintenance programme by the Authority.

(h) The Director may amend any specifications issued to an AOC holder to permit deviation from those provisions of this Subpart that would prevent the return to service and use of airframe components, powerplants, appliances, and spare parts thereof because those items have been maintained, altered, or inspected by persons employed outside the Netherlands Antilles who do not hold a Netherlands Antilles technician’s license. Each AOC holder who is granted authority under this deviation shall provide for surveillance of facilities and practices to assure that all work performed on these parts is accomplished in accordance with the AOC holder’s maintenance control manual.

9.4.1.13 reserved

9.4.1.14 Authority to Perform and Approve Maintenance, Preventive Maintenance and Modifications

(a) An AOC holder which is not approved as an AMO may perform and approve maintenance, preventive maintenance, or modifications of any aircraft, airframe, aircraft engine, propeller, appliance, or component, or a part thereof for return to service, if approved in the specific operating provisions, as provided in its maintenance programme and maintenance control manual.

(b) An AOC holder may make arrangements with an AMO (appropriately rated) for the performance of maintenance, preventive maintenance, or modifications of any aircraft, airframe, aircraft engine, propeller, appliance, or component, or part thereof as provided in its maintenance programme and maintenance control manual.

(c) An AOC holder which is not approved as an AMO shall use an appropriately licensed and rated individual in accordance with the Ministerial decree on personnel licensing (Beschikking luchtvaartbrevettering), to approve on its behalf maintenance, preventive maintenance, or modifications of any aircraft, airframe, aircraft engine, propeller, or appliance for return to service after performing or supervising in accordance with technical data approved by the Director.

9.4.1.15 License Requirements for a Technician - AOC Holder Using Equivalent System

(a) Each person who, on behalf of the AOC holder, is directly in charge of maintenance, preventive maintenance, or modification, of any aircraft, airframe, aircraft engine, propeller, appliance, or component, or part thereof and each person performing required inspections and approving for return to service after maintenance performed shall be an appropriately licensed and rated technician or repair specialist in accordance with the Ministerial decree on personnel licensing (Beschikking Luchtvaartbrevettering), and acceptable to the Director.

(b) A person who is directly in charge shall be on site but need not physically observe and direct each worker constantly, but shall be available for consultation and decision on matters requiring instruction or decision from higher authority than that of the persons performing the work.

Note: A person "directly in charge" is each person assigned to a position in which he is responsible for the work of a shop or station that performs maintenance, preventive maintenance, modifications, or other functions affecting aircraft airworthiness.

9.5 AOC SECURITY MANAGEMENT

9.5.1.1 Applicability

Subpart 9.5 provides those certification requirements that apply to the AOC holder’s protection of aircraft, facilities and personnel from unlawful interference.

9.5.1.2 Security Requirements

Each AOC holder shall ensure that all appropriate personnel are familiar, and comply with, the relevant requirements of the national security programme.

9.5.1.3 Security Training Programmes

Each AOC holder shall establish, maintain and conduct approved training programmes which enable the operator's personnel to take appropriate action to prevent acts of unlawful interference such as sabotage or unlawful seizure of aircraft and to minimise the consequences of such events should they occur.

9.5.1.4 Reporting Acts of Unlawful Interference

Following an act of unlawful interference on board an aircraft the PIC or, in his absence, the AOC holder shall submit, without delay, a report of such an act to the designated local authority and the Director.

9.5.1.5 Aircraft Search Procedure Checklist

Each AOC holder shall ensure that all aircraft carry a checklist of the procedures to be followed for that type of aircraft in searching for concealed weapons, explosives, or other dangerous devices (aircraft security check list).

9.5.1.6 Flight Crew Compartment Security

If installed, the flight crew compartment door on aircraft operated for the purpose of carrying passengers shall be capable of being locked from within the compartment in order to prevent unauthorised access.

9.6 AOC DANGEROUS GOODS MANAGEMENT

No AOC holder may transport dangerous goods unless approved to do so by the Director. The management of dangerous goods shall be in accordance with CARNA Part 18, The safe transport of dangerous goods by air.

CIVIL AVIATION REGULATIONS

NETHERLANDS ANTILLES

AIR OPERATOR CERTIFICATION AND ADMINISTRATION

PART 9 IMPLEMENTING STANDARDS

IS: 9.2.2.2 Management Personnel Required for Commercial Air Transport Operations

(a) Each AOC holder shall make arrangements to ensure continuity of supervision if operations are conducted in the absence of any required management personnel.

(b) Required management personnel shall be contracted to work sufficient hours such that the management functions are fulfilled.

(c) A person serving in a required management position for an AOC holder may not serve in a similar position for any other AOC holder, unless a deviation is issued by the Authority.

(d) The minimum initial qualifications for a Director of Operations are;

(1) An ATP license; and

(2) 3 years experience as PIC in commercial air transport operations of large aircraft.

(e) The minimum qualifications for a Chief Pilot are:

(1) An ATP license with the appropriate ratings for at least one of the aircraft used in the AOC holder’s operations; and

(2) 3 years experience as PIC in commercial air transport operations.

Note: The Director may accept a commercial pilot license with instrument rating in lieu of the ATP license if the PIC requirements for the operations conducted require only a commercial certificate.

(f) The minimum entry qualifications for a Director of Maintenance are:

(1) An Aviation Maintenance Technician (AMT) license with airframe and powerplant ratings; and

(2) 3 years experience in maintaining the same category and class of aircraft used by the AOC holder including 1 year in the capacity of returning aircraft to service.

(g) An AOC holder may employ a person who does not meet the appropriate airman qualification or experience if the Director issues a deviation finding that that person has comparable experience and can effectively perform the required management functions.

IS: 9.2.2.9 Company Procedures Indoctrination

Each AOC holder shall ensure that the Quality Manager and the Director of Maintenance are provided company indoctrination training that covers the following areas:

(1) AOC holders organisation, scope of operation and maintenance, and administrative practices as applicable to their assignments and duties.

(2) Appropriate provisions of these regulations and other applicable regulations and guidance materials.

(3) AOC holder policies and procedures.

(4) Appropriate portions of the AOC holder's operations manual and maintenance control manual.

IS: 9.2.3.2 Dry Leasing of Foreign Registered Aircraft

(a) An AOC holder may dry lease an aircraft for the purpose of commercial air transportation to any AOC holder of a State which is signatory to the Chicago Convention provided that the following conditions are met:

(1) The aircraft carries an appropriate airworthiness certificate issued, in accordance with ICAO Annex 8, by the country of registration and meets the registration and identification requirements of that country.

(2) The aircraft is of a type design which complies with all of the requirements that would be applicable to that aircraft were it registered in the Netherlands Antilles, including the requirements which shall be met for issuance of a Netherlands Antilles standard airworthiness certificate (including type design conformity, condition for safe operation, and the noise, fuel venting, and engine emission requirements).

(3) The aircraft is maintained according to an approved maintenance program.

(4) The aircraft is operated by the Netherlands Antilles - certified airmen employed by the AOC holder.

(b) Each AOC holder shall provide the Director with a copy of the dry lease to be executed.

(c) Operational control of any dry leased aircraft rests with the AOC holder operating that aircraft.

(d) The Director will remove a dry leased aircraft from the lessors AOC holder’s operations specifications and list it on the foreign AOC holder lessee's operations specifications.

(e) Each AOC holder engaged in dry leasing aircraft shall make the dry lease agreement explicit concerning the maintenance programme and MEL to be followed during the term of the dry lease.

IS: 9.2.3.3 Aircraft Interchange

(a) Before operating under an interchange agreement, each AOC holder shall show that:

(1) The procedures for the interchange operation conform with safe operating practices;

(2) Required crew members and flight operations officers meet approved training requirements for the aircraft and equipment to be used and are familiar with the communications and dispatch procedures to be used;

(3) Maintenance personnel meet training requirements for the aircraft and equipment, and are familiar with the maintenance procedures to be used;

(4) Flight crew members and flight operations officers meet appropriate route and airport qualifications;

(5) The aircraft to be operated are essentially similar to the aircraft of the AOC holder with whom the interchange is effected; and

(6) The arrangement of flight instruments and controls that are critical to safety are essentially similar, unless the Director determines that the AOC holder has adequate training programmes to insure that any potentially hazardous dissimilarities are safely overcome by flight crew familiarisation.

(b) Each AOC holder conducting an interchange agreement shall include the pertinent provisions and procedures of the agreement in its manuals.

(c) The AOC holder shall amend their operations specifications to reflect an interchange agreement.

(d) The AOC holder shall comply with the applicable regulations of the State of of an aircraft involved in an interchange agreement while it has operational control of that aircraft.

IS: 9.2.3.4 Wet Leasing

(a) Each AOC holder shall provide the Director with a copy of the wet lease to be executed.

(b) The Director will determine which party to a wet lease agreement has operational control considering the extent and control of certain operational functions such as:

(1) Initiating and terminating flights.

(2) Maintenance and servicing of aircraft.

(3) Scheduling crewmembers.

(4) Paying crewmembers.

(5) Training crewmembers.

(c) Each AOC holder engaged in a wet leasing arrangement shall amend its operations specifications to contain the following information:

(1) The names of the parties to the agreement and the duration of the agreement.

(2) The make, model, and series of each aircraft involved in the agreement.

(3) The kind of operation.

(4) The expiration date of the lease agreement.

(5) A statement specifying the party deemed to have operational control.

(6) Any other item, condition, or limitation the Authority determines necessary.

IS: 9.2.3.5 Emergency Evacuation Demonstration

(a) Each AOC holder shall conduct a partial emergency evacuation and ditching evacuation, observed by the DCANA inspectors, that demonstrates the effectiveness of its crew member emergency training and evacuation procedures.

(b) Prior to conducting an emergency evacuation demonstration, the AOC holder shall apply for and obtain approval from the Director.

(c) Cabin attendants used in the emergency evacuation demonstrations shall;

(1) Be selected at random by the DCANA inspectors

(2) Have completed the AOC holder's Authority-approved training programme for the type and model of aircraft; and

(3) Have passed the drills and competence check on the emergency equipment and procedures.

(d) To conduct the partial emergency evacuation demonstration, the AOC holder’s assigned cabin attendants shall, using the AOC holder's line operating procedures;

(1) Demonstrate the opening of 50 percent of the required floor-level emergency exits and 50 percent of the required non-floor-level emergency exits (whose opening by a cabin attendant is defined as an emergency evacuation duty) and deployment of 50 percent of the exit slides, selected by the DCANA inspectors; and

(2) Prepare for use those exits and slides within 15 seconds.

(e) To conduct the ditching evacuation demonstration, the AOC holder’s assigned cabin attendants shall:

(1) Demonstrate their knowledge and use of each item of required emergency equipment;

(2) Prepare the cabin for ditching within 6 minutes after the intention to ditch is announced;

(3) Remove each life raft from storage (one life raft, selected by the DCANA inspectors, shall be launched and properly inflated or one slide life raft properly inflated); and

(4) Enter the raft (the raft shall include all required emergency equipment) and completely set it up for extended occupancy.

IS: 9.2.3.6 Demonstration Flights

(a) Each AOC holder shall conduct demonstration flights for each type of aircraft, including those aircraft materially altered in design, and for each kind of operation the AOC holder intends to conduct.

Definition: “Materially altered aircraft” refers to aircraft having powerplants installed other than those for which it is certified; or alterations to the aircraft or its components that materially affect flight characteristics.

(b) Each AOC holder shall conduct demonstration flights which contain at least:

(1) One hundred total hours of flight time, unless the Director determines that a satisfactory level of proficiency has been demonstrated in fewer hours;

(2) Five hours of night time, if night flights are to be authorised;

(3) Five instrument approach procedures under simulated or actual instrument weather conditions, if IFR flights are to be authorised; and

(4) Entry into a representative number of en route airports, as determined by the Director

(c) No person may carry passengers in an aircraft during demonstration flights, except for those needed to make the demonstration flight and those designated by the Director.

(d) For those AOC holders of aircraft of less than 5700 kg, the necessity and extent of demonstration shall be at the option of the Director.

IS: 9.3.1.2 Operations Manual

(a) Each AOC holder shall ensure that the contents and structure of the operations manual are in accordance with the applicable rules and regulations and relevant to the area(s) and type(s) of operation.

(b) An AOC holder may design a manual to be more restrictive than the requirements laid down in the applicable rules and regulations.

(c) Each AOC holder shall ensure that the operations manual presents the items of information listed below, to meet the requirements of 9.3.1.2(g). The manual may consist of two or more parts containing together all such information in a format and manner based upon the outline presented in paragraph (d) below. Each part of the operations manual must contain all information required by each group of personnel addressed in that part.

(1) General policies.

(2) Duties and responsibilities of each crewmember, appropriate members of the ground organisation, and management personnel.

(3) Reference to appropriate Civil Aviation Regulations.

(4) Flight dispatching and operational control, including procedures for co-ordinated dispatch or flight control or flight following procedures and maintenance control procedures, as applicable.

(5) En route flight, navigation, and communication procedures, including procedures for the dispatch or release or continuance of flight if any item of equipment required for the particular type of operation becomes inoperative or unserviceable en route.

(6) Appropriate information from the en route specific operating provisions, including for each approved route the types of aircraft authorised, the type of operation such as VFR, IFR, day, night, etc., and any other pertinent information.

(7) Appropriate information from the airport specific operating provisions, including for each airport;

(i) Its location (domestic and flag operations only);

(ii) Its designation (regular, alternate, provisional, etc.) (domestic and flag operations only);

(iii) The types of aircraft authorised (domestic and flag operations only);

(iv) Instrument approach procedures;

(v) Landing and takeoff minimums; and

(vi) Any other pertinent information.

(8) Procedures for familiarising passengers with the use of emergency equipment, during flight.

(9) Emergency equipment and procedures.

(10) The method of designating succession of command of flight crew members.

(11) Procedures for determining the usability of landing and takeoff areas, and for disseminating pertinent information thereon to operations personnel.

(12) Procedures for operating in periods of ice, hail, thunderstorms, turbulence, or any potentially hazardous meteorological condition.

(13) Airman training programs, including appropriate ground, flight, and emergency phases.

(14) Procedures for refuelling aircraft, eliminating fuel contamination, protection from fire (including electrostatic protection), and supervising and protecting passengers during refuelling.

(15) Methods and procedures for maintaining the aircraft weight and centre of gravity within approved limits.

(16) Where applicable, pilot and dispatcher route and airport qualification procedures.

(17) Accident notification procedures.

(18) Procedures and information to assist personnel to identify packages marked or labelled as containing hazardous materials and, if these materials are to be carried, stored, or handled, procedures and instructions relating to the carriage, storage, or handling of hazardous materials, including the following:

(i) Procedures for determining the proper shipper certification and proper packaging, marking, labelling, shipping documents, compatibility of materials, and instructions on the loading, storage, and handling.

(ii) Notification procedures for reporting hazardous material incidents.

(iii) Instructions and procedures for the notification of the pilot in command when there are hazardous materials aboard.

(19) Other information or instructions relating to safety.

(d) The operations manual may be based upon the following outline.

1.0 Administration and Control of Operations Manual

1.1 Introduction

(a) A statement that the manual complies with all applicable Authority regulations and requirements and with the terms and conditions of the applicable Air Operator Certificate.

(b) A statement that the manual contains operational instructions that are to be complied with by the relevant personnel in the performance of their duties.

(c) A list and brief description of the various operations manual parts, their contents, applicability and use.

(d) Explanations and definitions of terms and words used in the manual.

1.2 System of Amendment and Revision

(a) An operations manual shall describe who is responsible for the issuance and insertion of amendments and revisions.

(b) A record of amendments and revisions with insertion dates and effective dates is required.

(c) A statement that hand-written amendments and revisions are not permitted except in situations requiring immediate amendment or revision in the interest of safety.

(d) A description of the system for the annotation of pages and their effective dates.

(e) A list of effective pages and their effective dates.

(f) Annotation of changes (on text pages and as practicable, on charts and diagrams).

(g) A system for recording temporary revisions.

(h) A description of the distribution system for the manuals, amendments and revisions.

(i) A statement of who is responsible for notifying the Authority of proposed changes and working with the Authority on changes requiring Authority approval.

2.0 Organisation and Responsibilities

2.1 Organisational Structure

A description of the organisational structure including the general company organisation and operations department organisation. The relationship between the operations department and the other departments of the company. In particular, the subordination and reporting lines of all divisions, departments etc., which pertain to the safety of flight operations shall be shown.

2.2 Responsible Manager

The name of each manager responsible for flight operations, the maintenance system, crew training and ground operations shall be listed. A description of their function and responsibilities shall be included.

2.3 Responsibilities and Duties of Operations Management Personnel

A description of the duties, responsibilities and authority of operations management personnel pertaining to the safety of flight operations and with compliance with applicable regulations shall be listed.

2.4 Authority, Duties and Responsibilities of a PIC

A statement defining the authority, duties and responsibilities of the PIC shall be listed.

2.5 Duties and Responsibilities of Crew Members Other Than the PIC

A statement defining the authority, duties, and responsibilities of all required aircraft crewmembers shall be listed.

3.0 Operational Control And Supervision

3.1 Supervision of the Operation by the AOC Holder

A description of the system for supervision of the operation by the AOC holder shall be listed. This description shall show how the safety of flight operations and the qualifications of personnel involved in all such operations are supervised and monitored. In particular, the procedures related to the following items shall be described:

(a) Competence of operations personnel; and

(b) Control, analysis and storage of records, flight documents, additional information, and safety related data.

3.2 System of Promulgation of Additional Operational Instructions and Information

A description of any system for promulgating information which may be of an operational nature but is supplementary to that in the operations manual. The applicability of this information and the responsibilities for its promulgation shall be included

3.3 Accident Prevention and Flight Safety Programme

A description of the main aspects of the flight safety programme including:

(a) Programmes to achieve and maintain risk awareness by all persons involved in flight operations; and

(b) Evaluation of accidents and incidents and the promulgation of related information.

3.4 Operational Control

A description of the objectives, procedures and responsibilities necessary to exercise operational control with respect to flight safety.

4.0 Quality System

A description of the quality system adopted.

5.0 Crew Composition

5.1 Crew Composition

An explanation of the method for determining crew compositions taking into account of the following:

(a) Experience (total and on type), recency and qualification of the crew members; and

(b) The designation of the PIC and, if required by the duration of the flight, the procedures for the relief of the PIC or other members of the flight crew.

5.2 Designation of the PIC

The rules applicable to the designation of a PIC.

5.3 Flight Crew Incapacitation

Instructions on the succession of command in the event of flight crew incapacitation.

6.0 Qualification Requirements

6.1 Qualifications

A description of the required license rating(s), qualification/competency (e.g. for routes and airports) experience, training, checking and recency of experience for operations personnel to conduct their duties. Consideration shall be given to the aircraft type, kind of operation, and composition of the crew.

6.2 Flight Crew

(a) Operation on more than one type or variant.

6.3 Cabin Crew

(a) Senior cabin crew member.

(b) Cabin crewmember.

(i) Required cabin crewmember.

(ii) Additional cabin crewmember, and

(iii) Cabin crewmember during familiarisation flights.

(c) Operation on more than one type or variant.

6.4 Other Operations Personnel

7.0 Crew Health Precautions

7.1 Crew Health Precautions

The relevant regulations and guidance for crew members concerning health including:

(a) Alcohol and other intoxicating liquor;

(b) Narcotics;

(c) Drugs;

(d) Sleeping tablets;

(e) Pharmaceutical preparations;

(f) Immunisation;

(g) SCUBA diving;

(h) Blood donation;

(i) Meal precautions prior to and during flight;

(j) Sleep and rest; and

(k) Surgical operations.

8.0 Operating Procedures

8.1 Flight Preparation Instructions

As applicable to the operation:

8.1.1 Criteria for Determining the Usability of Airports

8.1.2 En route Operating Minima for VFR Flights

A description of en route operating minima for VFR flights or VFR portions of a flight and, where single-engine aircraft are used, instructions for route selection with respect to the availability of surfaces which permit a safe forced landing.

8.1.3 Presentation and Application of Airport and En route Operating Minima

8.1.4 Interpretation of Meteorological Information.

Explanatory material on the decoding of MET forecasts and MET reports relevant to the area of operations, including the interpretation of conditional expressions.

8.1.5 Determination of the Quantities of Fuel, Oil and Water Methanol Carried.

The methods by which the quantities of fuel, oil and water methanol to be carried are determined and monitored in flight. This section shall also include instructions on the measurement and distribution of the fluid carried on board. Such instructions shall take account of all circumstances likely to be encountered on the flight, including the possibility of inflight replanning and of failure of one or more of the aircraft’s power plants. The system for maintaining fuel and oil records shall also be described.

8.1.6 Mass and Centre of Gravity.

The general principles of mass and centre of gravity including:

(a) The policy for using either standard and/or actual masses;

(b) The method for determining the applicable passenger, baggage and cargo mass;

(c) The applicable passenger and baggage masses for various types of operations and aircraft type;

(d) General instruction and information necessary for verification of the various types of mass and balance documentation in use;

(e) Last minute changes procedures; and

(f) Seating policy/procedures.

8.1.7 List Of Documents, Forms And Additional Information To Be Carried During A Flight.

8.2 Ground Handling Instructions

8.2.1 Fuelling Procedures.

A description of fuelling procedures, including:

(a) Safety precautions during refuelling and defueling including when an APU is in operation or when a turbine engine is running and the prop rakes are on;

(b) Refuelling and defueling when passengers are embarking, on board or disembarking; and

(c) Precautions to be taken to avoid mixing fuels.

(d) Method to ensure required amount of fuel is loaded.

8.2.2 Aircraft, Passengers And Cargo Handling Procedures Related To Safety.

A description of the handling procedures to be used when allocating seats and embarking and disembarking passengers and when loading and unloading the aircraft. Further procedures, aimed at achieving safety whilst the aircraft is on the ramp, shall also be given. Handling procedures shall include:

(a) Sick passengers and persons with reduced mobility;

(b) Permissible size and weight of hand baggage;

(c) Loading and securing of items in the aircraft;

(d) Special loads and classification of load compartments (i.e., dangerous goods, live animals, etc.);

(e) Positioning of ground equipment;

(f) Operation of aircraft doors;

(g) Safety on the ramp, including fire prevention, blast and suction areas;

(h) Start-up, ramp departure and arrival procedures;

(i) Servicing of aircraft;

(j) Documents and forms;

(k) Multiple occupancy of aircraft seats.

8.2.3 Procedures for the Refusal of Embarkation.

Procedures to ensure that persons who appear to be intoxicated or who demonstrate by manner or physical indications that they are under the influence of alcohol or drugs, except medical patients under proper care, are refused embarkation.

8.2.4 De-icing and Anti-Icing on the Ground.

A description of the de-icing and anti-icing policy and procedures for aircraft on the ground. These shall include descriptions of the types and effects of icing and other contaminants on aircraft while stationary, during ground movements and during take-off. In addition, a description of the fluid types used shall be given including:

(a) Proprietary or commercial names;

(b) Characteristics;

(c) Effects on aircraft performance-.

(d) Precautions during usage.

8.3 Flight Procedures

8.3.1 Navigation Procedures

A description of all navigation procedures relevant to the type(s) and area(s) of operation. Consideration shall be given to:

(a) Standard navigational procedures including policy for carrying out independent cross-checks of keyboard entries where these affect the flight path to be followed by the aircraft,

(b) Inflight replanning; and

(c) Procedures in the event of system degradation.

8.3.2 Policy and Procedures for Inflight Fuel Management

8.3.3 Adverse and Potentially Hazardous Atmospheric Conditions.

Procedures for operating in, and/or avoiding, potentially hazardous atmospheric conditions including:

(a) Thunderstorms;

(b) Icing conditions;

(c) Turbulence,

(d) Windshear;

(e) Jet stream;

(f) Volcanic ash clouds;

(g) Heavy precipitation;

(h) Sand storms;

(i) Mountain waves; and

(j) Significant Temperature inversions.

8.3.4 Operating Restrictions

(a) Cold weather operations

(b) Take-off and landing in turbulence

(c) Low-level wind shear operations

(d) Cross-wind operations (including tail wind components)

(e) High temperature operations

(f) High altitude operations

8.3.5 Incapacitation of Crew Members.

Procedures to be followed in the event of incapacitation of crew members in flight. Examples of the types of incapacitation and the means for recognising them shall be included.

8.3.6 Cabin Safety Requirements.

Procedures covering:

(a) Cabin preparation for flight, inflight requirements and preparation for landing including procedures for securing cabin and galleys.

(b) Procedures to ensure that passengers are seated where, in the event that an emergency evacuation is required, they may best assist and not hinder evacuation from the aircraft;

(c) Procedures to be followed during passenger embarkation and disembarkation; and

(d) Procedures for fuelling with passengers on board, embarking, or disembarking.

(e) Smoking on board.

(f) Use of portable electronic equipment and cellular telephones

8.3.7 Passenger Briefing Procedures.

The contents, means and timing of passenger briefing.

8.3.8 Procedures for Use of Cosmic or Solar Radiation Detection Equipment.

Procedures for the use of cosmic or solar radiation detection equipment and for recording its readings including actions to be taken in the event that limit values specified in the operations manual are exceeded. In addition, the procedures, including ATC procedures, to be followed in the event that a decision to descend or re-route is taken.

8.4 All Weather Operations

8.5 Use of the Minimum Equipment and Configuration Deviation List(s)

8.6 Non Revenue Flights

Procedures and limitations for:

(a) Training flights;

(b) Test flights;

(c) Delivery flights,

(d) Ferry flights;

(e) Demonstration flights; and

(f) Positioning flights, including the kind of persons who may be carried on such flights.

8.7 Oxygen Requirements

An explanation of the conditions under which oxygen shall be provided and used.

9.0 Dangerous Goods And Weapons

9.1 Transport of Dangerous Goods

Information, instructions and general guidance on the transport of dangerous goods including:

(a) AOC holder's policy on the transport of dangerous goods;

(b) Guidance on the requirements for acceptance, labelling, handling, stowage and segregation of dangerous goods;

(c) Procedures for responding to emergency situations involving dangerous goods;

(d) Duties of all personnel involved; and

(e) Instructions on the carriage of the AOC holder's employees.

9.2 Transport of Weapons

The conditions under which weapons, munitions of war and sporting weapons may be carried.

10.0 Security

10.1 Security Policies and Procedures

A description of security policies and procedures for handling and reporting crime on board such as unlawful interference, sabotage, bomb threats, and hijacking.

10.2 Security Instructions and Guidance

Security instructions and guidance of a non-confidential nature which shall include the authority and responsibilities of operations personnel.

10.3 Preventative Security Measures and Training

A description of preventative security measures and training. (Note: Parts of the security instructions and guidance may be kept confidential.)

11.0 Handling Of Accidents And Occurrences

Procedures for the handling, notifying and reporting of accidents and occurrences. This section shall include:

(a) Definitions of accidents and occurrences and the relevant responsibilities of all persons involved;

(b) The descriptions of which company departments, Authorities or other institutions have to be notified by which means and in which sequence in case of an accident;

(c) Special notification requirements in the event of an accident or occurrence when dangerous goods are being carried;

(d) A description of the requirements to report specific occurrences and accidents;

(e) The forms used for reporting and the procedure for submitting them to the Authority shall also be included; and

(f) If the AOC holder develops additional safety related reporting procedures for its own internal use, a description of the applicability and related forms to be used.

12.0 Rules of the Air

Rules of the Air including:

(a) Territorial application of the Rules of the Air;

(b) The circumstances during which a radio listening watch shall be maintained;

(c) ATC clearances, adherence to flight plan and position reports;

(d) The ground/air visual codes for use by survivors, description and use of signal aids; and

(e) Distress and urgency signals.

IS 9.3.1.3 Training Programmes Manual

Each AOC holder and AOC applicant may submit and maintain training programme manuals based on the following outline:

1.0 Training Syllabi And Checking Programmes

1.1 General Requirements.

Training syllabi and checking programmes for all operations personnel assigned to operational duties in connection with the preparation and/or conduct of a flight shall be developed to meet the respective requirements of the Authority. An AOC holder may not use, nor may any person serve in a required crewmember capacity or operational capacity unless that person meets the training and currency requirements established by the Authority for that respective position.

1.2 Flight Crew.

The training syllabi and checking programmes for flight crew members shall include:

(a) A written training programme acceptable to the Authority that provides for initial, transition, difference, and recurrent training, as appropriate, for flight deck crew members for each type of aircraft flown by that crew member. This written training programme shall include both normal and emergency procedures training applicable for each type of aircraft flown by the crewmember.

(b) Adequate ground and flight training facilities and properly qualified instructors required to meet training objectives and needs.

(c) A current list of approved training materials, equipment, training devices, simulators, and other required training items needed to meet the training needs for each type and variation of aircraft flown by the AOC holder.

(d) Adequate numbers of ground, flight, and check pilots to ensure adequate training and flight testing of flight crew members.

(e) A record system acceptable to the Authority to show compliance with appropriate training and currency requirements.

1.3 Cabin Crew.

The training syllabi and checking programmes for cabin crew members shall include:

(a) Basic initial ground training covering duties and responsibilities.

(b) Appropriate Authority rules and regulations.

(c) Appropriate portions of the AOC holder’s operating manual.

(d) Appropriate emergency training as required by the Authority and the AOC holder’s operating manual.

(e) Appropriate flight training.

(f) Appropriate recurrent, upgrade, or difference training, as required, to maintain currency in both type and any variance the crew member may be required to work in.

(g) Maintain a training record system acceptable to the Authority to show compliance with all required training.

1.4 All Aircraft Crew.

A written training programme shall be developed for all aircraft crew members in the emergency procedures appropriate to each make and model of aircraft flown in by the crew member. Areas shall include:

(a) Instruction in emergency procedures, assignments, and crew co-ordination.

(b) Individual instruction in the use of onboard emergency equipment such as fire extinguishers, emergency breathing equipment, first aid equipment and its proper use, emergency exits and evacuation slides, and the aircraft’s oxygen system including the use of portable emergency oxygen bottles. Flight deck crewmembers shall also practice using their emergency equipment designed to protect them in case of a cockpit fire or smoke.

(c) Training shall also include instruction in potential emergencies such as rapid decompression, ditching, fire fighting, aircraft evacuation, medical emergencies, hijacking, and disruptive passengers.

(d) Scheduled recurrent training to meet Authority requirements.

1.5 All Operations Personnel.

The training syllabi and checking programmes for all operations personnel shall include:

(a) Training in the safe transportation and recognition of all dangerous goods permitted by the Authority to be shipped by air. Training shall include the proper packaging, marking, labelling, and documentation of dangerous articles and magnetised materials.

(b) All appropriate security training required by the Authority.

(c) A method of providing any required notification of an accident or incident involving dangerous good.

1.6 Operations Personnel Other Than Aircraft Crew.

Operations personnel other than aircraft crew (e.g., flight operations officer, handling personnel etc.), a written training programme shall be developed that pertains to their respective duties. The training programme shall provide for initial, recurrent, and any required upgrade training.

2.0 Procedures for Training and Checking

2.1 Proficiency Checking Procedures

Procedures to be applied in the event that personnel do not achieve or maintain the required standards.

2.2 Procedures Involving the Simulation of Abnormal or Emergency Situations.

Procedures to ensure that abnormal or emergency situations requiring the application of part or all of abnormal or emergency procedures, and simulation of IMC by artificial means, are not simulated during commercial air transportation flights.

3.0 Document Retention

3.1 Documentation To Be Stored And Storage Periods

An AOC holder shall retain all documentation required by appropriate Authority or the Authority of a foreign country in which the AOC holder is operating for the time specified by the respective Authority or for the time period needed to show compliance with appropriate regulations or this operations manual, whichever is longer.

IS: 9.3.1.4 Aircraft Operating Manual

Each AOC applicant and AOC holder should submit and maintain an aircraft operating manual containing at least the following.

1.0 General Information and Units of Measurement

1.0.1 General Information (e.g. aircraft dimensions), including a description of the units of measurement used for the operation of the aircraft type concerned and conversion tables.

2.0 Limitations

2.1 Certification and Operational Limitations

A description of the certified limitations and the applicable operational limitations including:

(a) Certification status;

(b) Passenger seating configuration for each aircraft type including a pictorial presentation;

(c) Types of operation that are approved (e.g. IFR/VFR, CAT II/III, flights in known icing conditions etc.);

(d) Crew composition;

(e) Operating within mass and centre of gravity limitations;

(f) Speed limitations;

(g) Flight envelopes;

(h) Wind limits including operations on contaminated runways;

(i) Performance limitations for applicable configurations;

(j) Runway slope;

(k) Limitations on wet or contaminated runways;

(l) Airframe contamination; and

(m) Post landing

3.0 Normal Procedures

3.1 Normal Procedures

The normal procedures and duties assigned to the crew, the appropriate checklists, the system for use of the checklists and a statement covering the necessary co-ordination procedures between flight and cabin crew. The following normal procedures and duties shall be included:

(a) Pre-flight;

(b) Pre-departure and loading;

(c) Altimeter setting and checking;

(d) Taxi, Take-Off and Climb;

(e) Noise abatement;

(f) Cruise and descent;

(g) Approach, landing preparation and briefing;

(h) VFR approach;

(i) Instrument approach;

(j) Visual approach and circling:

(k) Missed approach;

(l) Normal landing;

(m) Post landing; and

(n) Operation on wet and contaminated runways.

3.2 Specific Flight Deck Procedures

(a) Determining airworthiness of aircraft

(b) Obtaining flight release

(c) Initial cockpit preparation

(d) Standard operating procedures

(e) Cockpit discipline

(f) Standard call-outs

(d) Communications

(e) Flight safety

(f) Push-back and towing procedures

(g) Taxi guidelines and ramp signals

(h) Take-off and climb out procedures

(i) Choice of runway

(j) Take-off in limited visibility

(k) Take-off in adverse weather

(l) se and limitations of weather radar

(m) Use of landing lights

(n) Monitoring of flight instruments

(o) Power settings for take-off

(p) Malfunctions during take-off

(q) Rejected take-off decision

(r) Climb, best angle, best rate

(s) Sterile cockpit procedures

(t) En route and holding procedures

(u) Cruise control

(v) Navigation log book

(w) Descent, approach and landing procedures

(x) Standard call-outs

(y) Reporting maintenance problems

(z) How to obtain maintenance and service en route

4.0 Abnormal And Emergency Procedures

4.1 Abnormal and Emergency Procedures and Duties

The manual shall contain a listing of abnormal and emergency procedures assigned to crew members with appropriate check-lists that include a system for use of the check-lists and a statement covering the necessary co-ordination procedures between flight and cabin crew. The following abnormal and emergency procedures and duties shall be included:

(a) Crew incapacitation;

(b) Fire and smoke drills;

(c) Unpressurised and partially pressurised flight;

(d) Exceeding structural limits such as overweight landing;

(e) Exceeding cosmic radiation limits;

(f) Lightning strikes

(g) Distress communications and alerting ATC to emergencies;

(h) Engine failure;

(i) System failures;

(j) Guidance for diversion in case of serious technical failure;

(k) Ground proximity warning;

(1) TCAS warning;

(m) Windshear; and

(n) Emergency landing/ditching.

(o) Aircraft evacuation

(p) Fuel Jettisoning and Overweight Landing:

• General considerations and policy

• Fuel jettisoning procedures and precautions

(q) Emergency Procedures:

• Emergency decent

• Low fuel

• Dangerous goods incident or accident

(r) Interception procedures

(s) Emergency signal for cabin attendants

(t) Communication Procedures

(u) Radio listening watch

5.0 Performance Data

Performance data shall be provided in a form in which it can be used without difficulty.

5.1 Performance Data.

Performance material which provides the necessary data to allow the flight crew to comply with the approved aircraft flight manual performance requirements shall be included to allow the determination of-

(a) Take-off climb limits - Mass, Altitude, Temperature;

(b) Take-off field length (dry, wet, contaminated);

(c) Net flight path data for obstacle clearance calculation or, where applicable, take-off flight path;

(d) The gradient losses for banked climb outs;

(e) En route climb limits;

(f) Approach climb limits;

(g) Landing climb limits;

(h) Landing field length (dry, wet, contaminated) including the effects of an inflight failure of a system or device, if it affects the landing distance;

(i) Brake energy limits; and

(j) Speeds applicable for the various flight stages (also considering wet or contaminated runways).

5.1.1 Supplementary Performance Data

Supplementary data covering flights in icing conditions. Any certified performance related to an allowable configuration, or configuration deviation, such as anti-skid inoperative, shall be included.

5.1.2 Other Acceptable Performance Data

If performance data, as required for the appropriate performance class, is not available in the approved AFM, then other data acceptable to the Authority shall be included. Alternatively, the operations manual may contain cross-reference to the approved data contained in the AFM where such data is not likely to be used often or in an emergency.

5.2 Additional Performance Data.

Additional performance data where applicable including:

(a) All engine climb gradients;

(b) Drift-down data;

(c) Effect of de-icing/anti-icing fluids;

(d) Flight with landing gear down; .

(e) For aircraft with 3 or more engines, one engine inoperative ferry flights; and

(f) Flights conducted under the provisions of a configuration deviation list (CDL).

6.0 Flight Planning

6.1 Flight Planning Data

Data and instructions necessary for pre-flight and inflight planning including factors such as speed schedules and power settings. Where applicable, procedures for engine(s) out operations, ETOPS and flights to isolated airports shall be included.

6.2 Fuel Calculations

The method for calculating fuel needed for the various stages of flight.

7.0 Mass And Balance

7.1 Calculating Mass and Balance

Instructions and data for the calculation of mass and balance including:

(a) Calculation system (e.g. Index system);

(b) Information and instructions for completion of mass and balance documentation, including manual and computer generated types;

(c) Limiting mass and centre of gravity of the various versions;

(d) Dry operating mass and corresponding centre of gravity or index.

8.0 Loading

8.1 Loading Procedures

Procedures and provisions for loading and securing the load in the aircraft.

8.1 Loading Dangerous Goods

The operations manual shall contain a method to notify the PIC when dangerous goods is loaded in the aircraft.

9.0 Survival And Emergency Equipment Including Oxygen

9.1 List of Survival Equipment to be Carried

A list of the survival equipment to be carried for the routes to be flown and the procedures for checking the serviceability of this equipment prior to take-off. Instructions regarding the location, accessibility and use of survival and emergency equipment and its associated check list(s) shall also be included.

9.2 Oxygen Usage

The procedure for determining the amount of oxygen required and the quantity that it available. The flight profile, number of occupants and possible cabin decompression shall be considered. The information provided shall be in a form in which it can be used without difficulty.

9.3 Emergency Equipment Usage

A description of the proper use of the following emergency equipment:

(a) Life jackets

(b) Life rafts

(c) Medical kits/first aid kits

(d) Survival kits

(e) Emergency locator transmitter (ELT)

(f) Visual signalling devices

(g) Evacuation slides

(h) Emergency lighting

10.0 Emergency Evacuation Procedures

10.1 Instructions for Emergency Evacuation

Instructions for preparation for emergency evacuation including, crew co-ordination and emergency station assignment.

10.2 Emergency Evacuation Procedures

A description of the duties of all members of the crew for the rapid evacuation of an aircraft and the handling of the passengers in the event of a forced landing, ditching or other emergency.

11.0 Aircraft Systems.

11.0 Aircraft Systems

A description of the aircraft systems, related controls and indications and operating instructions.

12.0 Route and Airport Instructions and Information (optional for this manual)

12.1 Instructions and Information

Instructions and information relating to communications, navigation and airports including minimum flight levels and altitudes for each route to be flown and operating minima for each airport planned to be used, including:

(a) Minimum flight level/altitude;

(b) Operating minima for departure, destination and alternate airports;

(c) Communication facilities and navigation aids;

(d) Runway data and airport facilities;

(e) Approach, missed approach and departure procedures including noise abatement procedures;

(f) Communications-failure procedures;

(g) Search and rescue facilities in the area over which the aircraft is to be flown;

(h) A description of the aeronautical charts that shall be carried on board in relation to the type of flight and the route to be flown, including the method to check their validity;

(i) Availability of aeronautical information and MET services;

(j) En route COM/NAV procedures, including holding;

(k) Airport categorisation for flight crew competence qualification.

IS: 9.3.1.10 Training to Proficiency

(a) A course of training in an aircraft simulator may be included for use in proficiency checks if that course:

(1) Provides at least 4 hours of training at the pilot controls of an aircraft simulator as well as a proper briefing before and after the training;

(2) Provides training in at least the procedures and manoeuvres set forth in the proficiency check requirements; and

(3) Provides line-oriented training that;

(i) Utilises a complete flight crew;

(ii) Includes at least the manoeuvres and procedures that may be expected in line operations;

(iii) Is representative of the flight segment appropriate to the operations being conducted by the AOC; and

Is given by an instructor who meets the applicable requirements of a check airman.

IS: 9.3.1.18 Passenger Briefing Cards

(a) Each AOC holder shall, at each exit seat, provide passenger information cards that include the following information in the primary language in which emergency commands are given by the crew:

(1) Functions required of a passenger in the event of an emergency in which a crew member is not available to assist:

(i) Locate the emergency exit;

(ii) Recognise the emergency exit opening mechanism;

(iii) Comprehend the instructions for operating the emergency exit;

(iv) Operate the emergency exit;

(v) Assess whether opening the emergency exit will increase the hazards to which passengers may be exposed;

(vi) Follow oral directions and hand signals given by a crew member;

(vii) Stow or secure the emergency exit door so that it will not impede use of the exit;

(viii) Assess the condition of an escape slide, activate the slide, and stabilise the slide after deployment to assist others in getting off the slide;

(ix) Pass expeditiously through the emergency exit; and

(x) Assess, select, and follow a safe path away from the emergency exit

(2) A request that a passenger identify himself or herself to allow reseating if he or she;

(i) Cannot perform the emergency functions stated in the information card;

(ii) Has a nondiscernible condition that will prevent him or her from performing the functions;

(iii) May suffer bodily harm as the result of performing one or more of those functions; or

(iv) Does not wish to perform those functions;

(v) Lacks the ability to read, speak, or understand the language or the graphic form in which instructions are provided by the AOC holder.

IS: 9.3.1.19 Aeronautical Data Control System

(a) Each AOC holder shall provide aeronautical data for each airport used by the AOC holder which includes the following:

(1) Airports:

(i) Facilities.

(ii) Navigational and communications aids.

(iii) Construction affecting takeoff, landing, or ground operations.

(iv) Air traffic facilities.

(2) Runways, clearways, and stopways:

(i) Dimensions.

(ii) Surface.

(iii) Marking and lighting systems.

(iv) Elevation and gradient.

(3) Displaced thresholds:

(i) Location.

(ii) Dimensions.

(iii) Takeoff or landing or both.

(4) Obstacles:

(i) Those affecting takeoff and landing performance computations.

(ii) Controlling obstacles.

(iii) Instrument flight procedures.

(iv) Departure procedure.

(v) Approach procedure.

(vi) Missed approach procedure.

(5) Special information:

(i) Runway visual range measurement equipment.

(ii) Prevailing winds under low visibility conditions.

IS: 9.3.1.21 Weather Reporting Sources

(a) The Director approves and considers the following sources of weather reports satisfactory for flight planning or controlling flight movement:

(1) The Netherlands Antilles METEOROLOGICAL OFFICE.

(2) The Netherlands Antilles operated automated surface observation stations.

Note: Some automated systems cannot report all required items for a complete surface aviation weather report.

(3) The Netherlands Antilles -operated supplemental aviation weather reporting stations.

(4) Observations taken by airport traffic control towers.

(5) The Netherlands Antilles contracted weather observatories.

(6) Any active meteorological office operated by a foreign state which subscribes to the standards and practices of ICAO conventions.

Note: These meteorological offices are normally listed in the MET tables located in ICAO Regional Air Navigation Plans.

(7) Any military weather reporting sources approved by the Director.

Note: Use of military sources is limited to control of those flight operations which use military airports as departure, destination, alternate, or diversionary airports.

(8) Near real time reports such as pilot reports, radar reports, radar summary charts, and satellite imagery reports made by commercial weather sources or other sources specifically approved by the Authority.

(9) An AOC holder operated and maintained weather reporting system approved by the Authority.

IS: 9.3.1.22 De-icing and Anti-icing Programme

(a) Contents of the AOC holder's ground de-icing and anti-icing programme shall include a detailed description of;

(1) How the AOC holder determines that conditions are such that frost, ice, or snow may reasonably be expected to adhere to the aircraft and that ground de-icing and anti-icing operational procedures shall be in effect;

(2) Who is responsible for deciding that ground de-icing and anti-icing operational procedures shall be in effect;

(3) The procedures for implementing ground de-icing and anti-icing operational procedures; and

(4) The specific duties and responsibilities of each operational position or group responsible for getting the aircraft safely airborne while ground de-icing and anti-icing operational procedures are in effect.

(b) The AOC holder’s programme shall include procedures for flight crew members to increase or decrease the determined holdover time in changing conditions. The holdover time shall be supported by data acceptable to the Director. If the maximum holdover time is exceeded, takeoff is prohibited unless at least one of the following conditions exists-

(1) A pre-takeoff contamination check is conducted outside the aircraft (within five minutes prior to beginning take off) to determine that the wings, control surfaces, and other critical surfaces, as defined in the certificate holder's programme, are free of frost, ice, or snow;

(2) It is otherwise determined by an alternate procedure, approved by the Authority and in accordance with the AOC holder’s approved programme, that the wings, control surfaces, and other critical surfaces are free of frost, ice, or snow; or

(3) The wings, control surfaces, and other critical surfaces are de-iced again and a new holdover time is determined.

IS: 9.4.1.4 AOC Holder’s Maintenance Control Manual

Each AOC applicant and AOC holder should submit and maintain a maintenance control manual containing at least the following.

Note:The manual may be put together in any subject order and subjects combined so long as all applicable subjects are covered in this manual.

Part 1.0 Administration and Control of the Maintenance Control Manual

1.1 Introduction

(a) A statement that the manual complies with all applicable Authority regulations and requirements and with the terms and conditions of the applicable Air Operator Certificate.

(b) A statement that the manual contains maintenance and operational instructions that are to be complied with by the relevant personnel in the performance of their duties.

(c) A list and brief description of the various Maintenance Control Manual parts, their contents, applicability and use.

(d) Explanations and definitions of terms and words used in the manual.

1.2 System of Amendment and Revision

(a) A Maintenance Control Manual shall describe who is responsible for the issuance and insertion of amendments and revisions.

(b) A record of amendments and revisions with insertion dates and effective dates is required.

(c) A statement that hand-written amendments and revisions are not permitted except in situations requiring immediate amendment or revision in the interest of safety.

(d) A description of the system for the annotation of pages and their effective dates.

(e) A list of effective pages and their effective dates.

(f) Annotation of changes (on text pages and as practicable, on charts and diagrams).

(g) A system for recording temporary revisions.

(h) A description of the distribution system for the manuals, amendments and revisions.

(i) A statement of who is responsible for notifying the Authority of proposed changes and working with the Authority on changes requiring Authority approval.

PART 2.0 GENERAL ORGANISATION

• 2.

  1 Corporate commitment by the AOC

• 2.

  2 General information:

a) Brief description of organization

b) Relationship with other organizations

c) Fleet composition Type of operation

d) Line station locations

2.3 Maintenance management personnel:

a) Accountable Manager

b) Nominated Postholder

c) Maintenance co-ordination

d) Duties and responsibilities

e) Organization chart(s)

f) Manpower resources and training policy

2.4 Notification procedure to the Authority regarding changes to the maintenance arrangements locations, personnel, activities, or approval.

2.5

PART 3.0: MAINTENANCE PROCEDURES

• 3.

  1 Aircraft logbook utilization and MEL application.

• 3.

  2 Aircraft maintenance programme development and amendment.

• 3.

  3 Time and maintenance records, responsibilities, retention.

• 3.

  4 Accomplishment and control of mandatory continued airworthiness information (Airworthiness Directives).

• 3.

  5 Analysis of the effectiveness of the maintenance programme.

• 3.

  6 Nonmandatory modification embodiment policy.

• 3.

  7 Major modification standards.

• 3.

  8 Defect reports:

a) Analysis

b) Liaison with manufacturers and Regulatory Authorities

c) Deferred defect policy

• 3.

  9 Engineering activity.

• 3.

  10 Reliability programmes

a) Airframe

b) Propulsion

c) Components

3.11 Preflight inspection:

a) Preparation of aircraft for flight

b) Subcontracted Ground Handling functions

c) Security of Cargo and Baggage loading

d) Control of refuelling, Quantity/Quality

e) Control of snow, ice, dust and sand contamination to an approved aviation standard.

• 3.

  12 Aircraft weighing.

• 3.

  13 Flight test procedures

• 3.

  14 Sample of documents, tags and forms used.

• 3.

  15 Appropriate portions of the AOC holder's operations manual.

IS: 9.4.1.6 AOC Holder’s Additional Quality System for Maintenance

Each AOC shall establish a plan acceptable to the Director to show when and how often the activities as required in 9.4.1.2 will be monitored. In addition, reports shall be produced at the completion of each monitoring investigation and include details of discrepancies of non-compliance with procedures or requirements

The feedback part of the system shall address who is required to rectify discrepancies and non-compliance in each particular case and the procedure to be followed if rectification is not completed within appropriate time scales. The procedure shall lead to the Accountable Manager.

To ensure effective compliance with 9.4.1.6 each AOC Holder and AOC applicant shall use the following elements

(1) Product sampling - the part inspection of a representative sample of the aircraft fleet;

(2) Defect sampling - the monitoring of defect rectification performance;

(3) Concession sampling - the monitoring of any concession to not carry out maintenance on time;

(4) On time maintenance sampling - the monitoring of when (flying hours/calendar time/flight cycles, etc) aircraft and their components are brought in for maintenance;

(5) Sample reports of unairworthy conditions and maintenance errors on aircraft and components.

Note: The primary purpose of the Quality System for maintenance is to monitor compliance with the approved procedures specified in an operators maintenance control manual to ensure compliance with Subpart 9.4 and thereby ensure the maintenance aspects of the operational safety of the aircraft. In particular, this part of the Quality System provides a monitor of the effectiveness of maintenance, reference 9.4.1.2, and should include a feedback system to ensure that corrective actions are identified and carried out in a timely manner.